General Manager

Southwind • Full-time • Kansas City Metropolitan Area, US • $95k - $110k / year • 3w ago

Company Overview:

MVP Air Conditioning, Heating, Electric and Plumbing is Kansas City's leading trades company with a mission to revolutionize the industry. Under Fountain Comfort Group leadership, our portfolio of companies includes MVP Air Conditioning, Heating, Plumbing & Electric, M&S, Snowbird, and AC Plus has made us a national go-to operating partner for essential home and business services.

We're committed to improving the lives of our people and our customers for the better. Above all, we believe by investing in our people, we can change the world. This is an extremely exciting time at Fountain Comfort Group as we continue to grow our existing locations and expand throughout North America!

Position: General Manager

Location: Kansas City Area

Salary: $95,000 - $135,000 Total Compensation (Base Pay + Bonus Pay)

Key Responsibilities:

Leadership and Strategic Planning:

Provide strategic direction and leadership to the organization in alignment with the company's mission, vision, and values.
Develop and implement strategic plans, policies, and initiatives to drive business growth, profitability, and sustainability.
Build strong relationships with key stakeholders, including senior management, teammates, and customers.

Operations Management:

Oversee day-to-day operations across all departments, ensuring efficient and effective processes.
Develop and implement operational policies and procedures to drive productivity and quality.
Monitor and improve key performance indicators (KPIs) and business processes to enhance efficiency.
Ensure compliance with industry standards, legal regulations, and company policies.

Team Leadership and Development:

Hire, train, and mentor a diverse team of department heads, managers, and employees to achieve organizational goals.
Foster a positive, collaborative, high-performance work culture focused on continuous learning and professional development.
Conduct performance reviews and provide constructive feedback to support career growth and development.
Resolve conflicts and ensure effective communication across all departments.

Customer Relationship Management:

Ensure exceptional customer service standards are maintained across all operations.
Develop and sustain strong relationships with key customers, partners, and external stakeholders.
Understand customer needs and ensure that products or services meet or exceed customer expectations.
Drive customer satisfaction through quality improvements, service enhancements, and innovation.

Innovation and Continuous Improvement:

Drive innovation across all areas of the business, from product development to service delivery.
Foster a culture of continuous improvement by identifying opportunities for process optimization, technology adoption, and best practices.

Reporting and Communication:

Provide regular reports to senior leadership on business performance, financial status, and key initiatives.
Communicate effectively with team members, department heads, and other stakeholders to ensure alignment on goals and priorities.
Represent the company in meetings, conferences, and industry events.

Qualifications:

Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
5+ years in managerial experience, with at least 3 years in senior leadership or General Manager role - preferably in the HVAC, Plumbing, and Electrical industry.
Strong leadership and people management abilities with the ability to build high-performance teams and inspire others.
Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
Strategic thinking abilities with proven capacity to develop and implement long-term strategies and make data-driven decisions.

Why Choose Fountain Comfort Group:

At Fountain Comfort Group, we empower our team to lead with creativity and impact. Joining our team means being part of a company that values Alignment, Integrity, People Development, and Excellence. We're dedicated to providing homeowners with a comprehensive, unified solution to effortlessly tend to their home's needs. Together, we strive for excellence and have been recognized for our award-winning culture and as one of "Ingram's Fastest Growing" companies.

Benefits:

Competitive compensation - base salary plus commission
Opportunity to advance through on-going professional development and leadership and entrepreneurship classes
Comprehensive health, life, dental and vision insurance
401k matching program
Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, EAP

If you are a highly motivated individual with excellent communication and organizational skills, we encourage you to apply for this exciting opportunity with Fountain Comfort Group!

This job description outlines the key responsibilities, qualifications, and skills required for the General Manager position at Fountain Comfort Group. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Fountain Comfort Group and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.