"Your customer doesn't care how much you know until they know how much you care."
Lead with Excellence at Michael & Son Services!
About Us
Since 1976, Michael & Son Services has been a trusted provider of
Electrical, Plumbing, HVAC, and Restoration services across Maryland, Virginia, and North Carolina. Our Wilmington office is new and growing fast, and we're looking for someone who can grow the team while providing our customers exceptional service.
Why Join Us?
- Competitive Salary + Generous Bonus Structure: Annual salary of $80k-$100k (DOE) plus performance bonuses
- Exceptional Benefits Package: Medical, Dental, Vision, and Life Insurance, 401(k) with company match, Paid Time Off, Employee Discounts, and a company vehicle, phone, and gas card.
- Supportive, Service Oriented Culture: Work with a high-energy team driven by integrity and excellence.
Your Role
As HVAC Manager, You'll
- Lead and manage residential HVAC service and technicians
- Provide real-time, in-field coaching
- Review service tickets for quality, pricing, and opportunities
- Drive department KPIs: revenue, average ticket, conversion rates, understand P&L, budgets
- Ensure high-quality customer experience on every call
- Train and develop technicians in both technical and communication skills
- Hold team members accountable to performance standards
- Conduct interviews and disciplinary actions
What You'll Bring
- 4+ Years Residential HVAC Experience.
- Management experience, more than 3 years preferred
- Proven leadership or management experience
- Strong ability to coach, develop, and hold people accountable
- Excellent communication and problem-solving skills
- Valid driver's license
- Our Preferences
- HVAC service management or residential HVAC experience
- Strong understanding of data and performance metrics (KPIs, revenue, conversion, average ticket)
- Driven, self-motivated leader with a results-oriented mindset
- College education or equivalent professional experience
- Experience using ServiceTitan or similar CRM systems
- Knows how to develop technicians-not just manage them
- Is comfortable in the field of coaching and training
- Understands performance metrics and how to improve them
- Can build trust while holding a high standard
Apply Today!
If you're ready to lead with integrity and inspire a high-performing team, we want to hear from you!
