"Your customer doesn't care how much you know until they know how much you care."

Lead with Excellence at Michael & Son Services!

About Us

Since 1976, Michael & Son Services has been a trusted provider of Electrical, Plumbing, HVAC, and Restoration services across Maryland, Virginia, and North Carolina. Our Wilmington office is new and growing fast, and we're looking for someone who can grow the team while providing our customers exceptional service.

Why Join Us?

Competitive Salary + Generous Bonus Structure: Annual salary of $80k-$100k (DOE) plus performance bonuses
Exceptional Benefits Package: Medical, Dental, Vision, and Life Insurance, 401(k) with company match, Paid Time Off, Employee Discounts, and a company vehicle, phone, and gas card.
Supportive, Service Oriented Culture: Work with a high-energy team driven by integrity and excellence.

Your Role

As HVAC Manager, You'll

Lead and manage residential HVAC service and technicians
Provide real-time, in-field coaching
Review service tickets for quality, pricing, and opportunities
Drive department KPIs: revenue, average ticket, conversion rates, understand P&L, budgets
Ensure high-quality customer experience on every call
Train and develop technicians in both technical and communication skills
Hold team members accountable to performance standards
Conduct interviews and disciplinary actions

What You'll Bring

4+ Years Residential HVAC Experience.
Management experience, more than 3 years preferred
Proven leadership or management experience
Strong ability to coach, develop, and hold people accountable
Excellent communication and problem-solving skills
Valid driver's license
Our Preferences
HVAC service management or residential HVAC experience
Strong understanding of data and performance metrics (KPIs, revenue, conversion, average ticket)
Driven, self-motivated leader with a results-oriented mindset
College education or equivalent professional experience
Experience using ServiceTitan or similar CRM systems
Knows how to develop technicians-not just manage them
Is comfortable in the field of coaching and training
Understands performance metrics and how to improve them
Can build trust while holding a high standard

Apply Today!

If you're ready to lead with integrity and inspire a high-performing team, we want to hear from you!

Michael and Son Services

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