Job Title: OEM & Aftermarket Sales Manager
Job Location: Charlotte/Greensboro NC
Pay Rate: $85-110k salary plus annual bonus plan
Operating Company: Air Carolinas
FLSA Status: Exempt
About:
Air Carolinas – A member of the AIR Control Concepts family.
Air Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer-focused solutions.
Air Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation.
Check out our website: AIR Carolinas | HVAC Equipment, Parts, Service & Solutions Across NC & SC
Job Description:
The OEM & Aftermarket Sales Manager manages the operations of the OEM & Aftermarket Department including OEM & Aftermarket Sales Executives, OEM & Aftermarket Branch Salespersons, OEM & Aftermarket Sales Representatives, Warehouse Associates and Delivery Drivers. This position is responsible for meeting sales and gross profit goals by providing leadership, excellent customer service to foster positive relationships, while maintaining existing customers, and developing new customers. This dual role also sells HVAC equipment/parts and provides solutions to local companies and private individuals. This individual must have substantial knowledge of the items sold and the current company line card, while creating and maintaining client relationships to meet sales goals and company benchmarks.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability, and physical demands required.
- Recruits, develops, and coaches local OEM & Aftermarket Sales Executives, OEM & Aftermarket Branch Salespersons, OEM & Aftermarket Sales Representatives, Warehouse Associates and Delivery Drivers, as needed.
- Develop Standard Operating Procedures for all parts locations – from OEM & Aftermarket Parts and orders to credit card transactions to inventory management.
- Coordinates and communicates regularly with the General Manager – OEM & Aftermarket around inventory levels while managing overall annual budget.
- Conducts sales management and enables selling efforts as needed to obtain overall market goals.
- Establishes relationships with vendors and secures competitive pricing across all locations, including rebates, bulk buying at discount, etc.
- Keeps informed of new products, services, and general information of interest to customers and attends training.
- Regularly meet with product line reps and vendors for general information and education of new products.
- Directly responsible for Profit & Loss of the OEM & Aftermarket for a specific Team and/or region.
- Communicates with OEM & Aftermarket Sales Executives, OEM & Aftermarket Branch Salespersons, OEM & Aftermarket Sales Representatives, Warehouse Associates and Delivery Drivers regarding special orders.
- Keeps management informed by submitting activity and results reports, such as weekly work plans, and monthly and annual region analysis.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Supervisory Responsibilities:
- Develops, mentors, and supervises all OEM & Aftermarket Sales Executives, OEM & Aftermarket Branch Salespersons, OEM & Aftermarket Sales Representatives, Warehouse Associates and Delivery Drivers directly in specific regions.
- Helps establish organization structure to include OEM & Aftermarket Sales Executives, OEM & Aftermarket Branch Salespersons, OEM & Aftermarket Sales Representatives, Warehouse Associates and Delivery Drivers including the hiring, training, and evaluation of the staff.
- Monitors overall staff performance to ensure jobs are being completed timely and in a professional manner putting the customer first.
- Drives world class customer service for all locations creating ONE organization.
Competencies:
- Quality Management- Provides the highest quality products and services which meet the needs and requirements of internal and external customers. Commits to continuous improvement through empowerment and management by data, open to suggestions and experimentation.
- Sales Skills- Brings sales opportunities to closure or drives incremental revenue. Qualifies sales opportunities in terms of customer's needs, funding, competition, decision-making process and criteria. Accurately forecasts business opportunities, complexities and resources required. Shows effective presentation skills.
- Action Oriented- Enjoys working hard. Action oriented and enjoys things seen as challenging. Seizes more opportunities than others. Reacts quickly to critical situations. Delegates duties as needed for more efficiency.
- Customer Focus- Dedicated to meeting the expectations and requirements of customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
- Active Listening- Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Communication- Ability to communicate orally and in writing, with clarity and good effect with management, customers staff, vendors, etc. Understands clearly and quickly when instructions or orders are received. Works in conjunction with service counterparts to ensure inventory matches OEM and aftermarket needs. Applies judgment to share relevant information appropriately with the right audience at the right time.
- Problem Solving- Effectively resolves complex problems and issues with practical, solution-oriented approaches.
- Organization- Effectively coordinates people, funding, and materials to achieve goals, manages multiple tasks simultaneously, and organizes resources and information efficiently.
Experience and Requirements: - High School Diploma or equivalent required; Bachelor’s Degree preferred.
- At least 5 years of field sales experience; HVAC industry and parts knowledge required.
- 3-5 years’ management experience preferred.
- Valid driver’s license and clean driving record.
- To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. This role requires an intermediate level of knowledge of Microsoft Office and Adobe. FACTs experience is a plus.
Physical Demands:
While performing the duties of this job, the individual must be able to remain in a stationary position for 40 percent of the time while operating their computer and performing office work. The employee frequently travels in a vehicle. The individual needs to move about inside the office and at customer locations. The employee must be able to lift, push, pull, and/or move up to 20 pounds showing merchandise. They constantly operate computers and other office productivity machinery, such as calculators, copy machines, fax machines, and computer printers. The individual must be capable of reviewing their work for errors and adjusting as necessary.
Work Environment:
The noise level in the work environment is usually low to moderate. The individual normally works in a controlled climate but can be subject to temperature variations from showroom or office setting to warehouse. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Benefits:
We offer a competitive and comprehensive benefits package, including:
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan with company match
- Life Insurance & Health Savings Account (HSA)
- Short-Term and Long-Term Disability Insurance
- Critical Illness & Accident Coverage
- Pet Insurance
- Employee Assistance Program (EAP)
- Paid Time Off (PTO) and Paid Holidays
AIR Control Concepts & Air Carolinas are Equal Opportunity Employers.
