At Moss Heating & Cooling we specialize in air conditioning installation and service for both residential and commercial and we have a family history in these trades dating back several generations. For too long, this industry has allowed subpar companies to take advantage of homeowners through unethical business practices while delivering poor quality. Moss Heating & Cooling is different and so are our people. Come join our passionate, fast-growing team and be a part of the Moss legacy.
We are seeking a knowledgeable and customer-focused HVAC Parts Associate to join our team. In this role, you will be responsible for assisting technicians
with ordering & tracking HVAC parts, processing warranties and scheduling the repair jobs. The ideal candidate has a solid understanding of HVAC systems, strong organizational skills, and a commitment to excellent service.
Job Duties:
- Verifying warranties
- Ordering parts
- Updating customers
- Coordinating parts pickup and delivery
- Scheduling parts calls
- Keep track of and processing warranties
- Assist technicians in identifying and selecting appropriate HVAC parts
- Process orders accurately and efficiently via phone, email, or in person
- Coordinate with vendors and suppliers to source parts and track backorders
- Provide exceptional customer service by answering questions, resolving issues, and offering product recommendations
- Use parts lookup systems, catalogs, and software tools to locate and verify part information
- Collaborate with service technicians, warehouse staff, and other departments to ensure smooth workflow
Qualifications:
- High School Diploma or GED required; technical training in HVAC is a plus
- 1–3 years of experience in HVAC parts, inventory management, or a related field
- Basic understanding of HVAC components and terminology
- Proficiency with inventory software, point-of-sale systems, and Microsoft Office
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Dependable, self-motivated, and able to work both independently and as part of a team
- Positive energy and enthusiasm to drive sales and company growth
- Ability to prioritize, set goals, manage multiple tasks, and handle strict deadlines
- Ability to communicate effectively and professionally with technicians, peers, managers, customers, vendors and others
- Strong organizational, planning and critical thinking skills
- Ability to master all software used in business operations
- Self-motivated to complete assigned tasks within given time constraints
- Excellent written and verbal communication skills
What you get from working at Moss:
- An incredible culture built on our core values
- Competitive pay and solid benefits
- On-site fitness center, basketball and pickleball courts and personal training
- Awesome clients and great projects
Benefits offered
- Medical, dental and vision coverage
- Multiple health plan options
- 401(k) with a company match
- Paid time off
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