What you will do:
The HVAC Branch Service Manager owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff in the Atlanta Market.
How you will do it:
• Owns the day-to-day tactical local service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing, and driving the business processes of all lines of service business.
• Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business best practices and service applications.
• Drives service business processes and applications through the local service organization and is the subject matter expert during actualization.
• Ensures training, communication, measures and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth through effective execution of work.
• Performs other duties as related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.ls
REQUIRED SKILLS AND EXPERIENCE
• Minimum of 5 years’ service industry experience managing service operations and/or service dispatch/ scheduling.
• Strong business acumen (top priority)
• Proven experience:
o Leading service teams
o Managing P&L o KPI-driven decision making
o Customer relationship management
• Experience in:
o Negotiation
o Strategy development
o Problem solving
• Must have prior management experience
o Not open to entry-level or first-time managers
o Atlanta is too large/complex for “green” candidates
