Compensation Details:
$30 / hour
Job Description:
Unique Indoor Comfort (UIC) - an Ace Hardware Company is an established, growth-oriented HVAC company located in Billerica, MA. Recently, UIC joined a subdivision of Ace Hardware Corporation called Ace Home Services, a collection of local service companies with experienced professionals dedicated to helping homeowners complete home maintenance tasks. Ace Hardware Home Services has a growing roster of services (including Unique Indoor Comfort), which now include handyman services, plumbing, cooling, heating, electrical and paint. Ace is now better positioned to serve more homeowners who are seeking to have many home maintenance projects completed for them in a quality manner performed by trained professionals from brands they can trust.
About This Role
The Service Coordinator manages the day-to-day operations of the Company's delivery systems and is responsible for facilitating and managing communication between our customer experience group (CEG), field technicians, and warehouse to promote a healthy and efficient supply chain.
What You'll Do
Implement established delivery systems for field operations based on daily needs. Source materials from a variety of vendors to ensure materials are procured efficiently and accurately. Partner with our Customer Experience Group (CEG) to ensure materials are received in time for customer appointments. Process Parts Requests and Warranty Parts Claims. Logistical Planning to maximize efficiencies of the warehouse and field technicians. Support field operations as needed. Assist in the loading and unloading of vehicles where necessary. Complete special projects and perform other job duties as assigned.
Required Skills
High school diploma or equivalent.
Purchasing or logistics background preferred.
Supervision experience/managing one or two team members preferred.
Able to pass a drug screening and background check
Ability to multi-task and handle consistent workflow in a fast-paced environment.
Quick learner, highly adaptable to new processes
Good project management skills
Well-developed interpersonal and communication skills
Excellent problem-solving skills
Excellent Microsoft Word and Excel skills
Physical Requirements
Regularly required to sit, walk, and stand for several hours up to a full 8-hour workday.
Talk and hear, both in person and by telephone
Use hands repetitively to operate computers and standard office equipment.
Reach with hands and arms lifting up to 50 lbs.
Able to operate standard warehouse equipment.
Close vision, distance vision
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including:
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
- Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
Benefits are provided in compliance with applicable plans and policies.
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About Ace Hardware Home Services
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
Equal Opportunity Employer
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
