Bradley Professional is seeking an Operations Support Manager for an HVAC company located in the Waynesville, NC area.

The Operations Support Manager ensures overall efficiency for operational systems such as ServiceTitan. This position will work to resolve operational issues and create safeguards to prevent future concerns. The ideal candidate will have worked in the HVAC industry and preferably be licensed in HVAC.

Essential Job Duties:

Recommends and implements new procedures for increasing the efficiency of daily operations
Administers ServiceTitan practices and procedures to maximize system capabilities
Supports ServiceTitan integrations with new and acquired tenants
Assists General Manager in developing, planning, and coordinating operational efficiencies
Develop branch-wide quality control measures
Maintains communication with General Managers, staff members, and branch support members to ensure adherence to standard operating procedures
Assists branch support departments in executing procedures at the branches

Other Duties:

Performs other duties as requested

Knowledge, Skills, & Abilities:

Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent time management skills
Ability to function well in a high-paced and at times stressful environment.
Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.
Proactive, organized, detail-orientated self-starter
Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writing
Ability to manage time effectively and efficiently
Ability to multi-task with minimal supervision
Regular and reliable attendance

Minimum Qualifications:

High School Diploma or equivalent
Experience with the following software applications: Mac OS, Microsoft Suite, or Google Suite
Possess a valid driver’s license
Eligible to work in the U.S. without sponsorship

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