Bradley Professional is seeking an Operations Support Manager for an HVAC company located in the Waynesville, NC area.
The Operations Support Manager ensures overall efficiency for operational systems such as ServiceTitan. This position will work to resolve operational issues and create safeguards to prevent future concerns. The ideal candidate will have worked in the HVAC industry and preferably be licensed in HVAC.
Essential Job Duties:
- Recommends and implements new procedures for increasing the efficiency of daily operations
- Administers ServiceTitan practices and procedures to maximize system capabilities
- Supports ServiceTitan integrations with new and acquired tenants
- Assists General Manager in developing, planning, and coordinating operational efficiencies
- Develop branch-wide quality control measures
- Maintains communication with General Managers, staff members, and branch support members to ensure adherence to standard operating procedures
- Assists branch support departments in executing procedures at the branches
Other Duties:
Performs other duties as requested
Knowledge, Skills, & Abilities:
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Excellent time management skills
- Ability to function well in a high-paced and at times stressful environment.
- Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.
- Proactive, organized, detail-orientated self-starter
- Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writing
- Ability to manage time effectively and efficiently
- Ability to multi-task with minimal supervision
- Regular and reliable attendance
Minimum Qualifications:
- High School Diploma or equivalent
- Experience with the following software applications: Mac OS, Microsoft Suite, or Google Suite
- Possess a valid driver’s license
- Eligible to work in the U.S. without sponsorship