General Manager – Residential Services
On-site in Las Vegas, NV
A well-established residential services company is seeking a business leader who can help turn a solid local platform into a more scalable, performance-driven operation. This role is ideal for an operator who knows how to connect field execution with financial results, strengthen technician performance, and build the structure needed for long-term growth. The company has strong momentum, a loyal customer base, and meaningful support behind its next stage of expansion. This leader will play a central role in sharpening daily execution, raising HVAC performance, and creating a more disciplined operating environment.
Why This Opportunity Stands Out
- Opportunity to lead a full residential services business, not just one function
- Strong backing and investment in the next phase of operational growth
- Visible impact on revenue, margins, team development, and customer experience
- Ability to shape a more scalable model while building leadership depth across the organization
- High influence role for a leader who thrives in hands-on, field-connected environments
What You Will Own
- Direct service, installation, dispatch, and office operations to improve consistency, responsiveness, and execution
- Raise HVAC service and replacement performance through stronger technician coaching, better follow through, and clearer expectations in the field
- Own the business rhythm around budgeting, forecasting, pricing discipline, and margin improvement
- Build scorecards, weekly operating routines, and performance reviews that create accountability across field and support teams
- Coach frontline leaders and technicians on close rate, average ticket, membership growth, and overall customer experience
- Develop a stronger talent bench through better hiring, onboarding, training, and retention practices
- Help the business move from founder-reliant decision making to a more scalable, metrics-driven operating model
- Partner with ownership on growth priorities, operational improvements, and long-range planning
- Identify opportunities to improve productivity, service quality, and profitability across the organization
- Foster a culture of ownership, professionalism, urgency, and measurable results
What You Bring
- Proven leadership experience in residential HVAC or another field-based home services environment
- Strong command of service and replacement operations, technician productivity, and field-driven revenue generation
- Experience owning P and L performance, budgeting, forecasting, and margin improvement
- Ability to coach teams in the field and use performance data to improve close rates, average ticket, and execution
- Track record of building structure, developing leaders, and creating accountability that lasts
- Comfort operating in an entrepreneurial environment where a business is evolving into a more mature operating model
- Strong communication skills and the ability to influence teams across field and office functions
Preferred Background
- Experience leading a branch, business unit, or multi-function residential services operation
- Strong HVAC depth, with plumbing exposure viewed as helpful but not essential
- Familiarity with KPI dashboards, field service systems, and performance management tools
Compensation and Benefits
- Competitive base salary
- Performance-based incentive opportunity
- Executive-level benefits package
- Long-term upside tied to business results and growth
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
