Sales & Service Manager- HVAC

DSJ Global • Full-time • New York City Metropolitan Area, US • $115k - $125k / year • 13h ago

An environmental services organization is seeking a Sales & Service Manager- HVAC, to drive growth and execution across its refrigerant recovery programs. This hands‑on leadership role blends field service, customer development, and management, and is ideal for a results‑driven professional who thrives in a fast‑paced, service‑oriented environment. You will lead local recovery operations, develop new customer relationships, and ensure safe, efficient, and profitable program execution across the NYC metro area.

Responsibilities for the Sales & Service Manager- HVAC:

Lead and support a team of two technicians, setting daily schedules, ensuring job readiness, and maintaining quality, safety, and compliance standards.
Provide coaching, mentorship, and performance management to ensure consistent technician development and accountability.
Monitor and report on technician productivity, recovery volumes, and customer feedback, serving as the primary field liaison to corporate operations.
Prospect, qualify, and develop new customers for refrigerant recovery and exchange programs.
Conduct in‑person sales visits and follow‑up calls to present full‑service recovery solutions and convert inactive or limited‑service customers into full‑service partners.
Track all sales activity, customer interactions, and recovery opportunities within CRM systems.
Collaborate cross‑functionally with customer service, sales, and finance to coordinate scheduling, billing, and customer follow‑up.
Perform on‑site refrigerant recovery using small‑format recovery trucks and equipment, and assist with cylinder exchanges as needed.
Ensure all recovery and exchange work complies with internal SOPs, EPA regulations, DOT requirements, and safety protocols.
Complete and submit work orders, bills of lading, and other required documentation accurately and on time.
Represent the organization professionally in the field, building trust through service excellence and customer responsiveness.

Requirements for the Sales & Service Manager- HVAC:

5+ years of experience in HVAC, refrigerant recovery, environmental services, or a related field.
Proven success in outside sales, business development, or customer‑facing field roles.
3-5 years of experience managing or leading field, technical, or service staff.
EPA 608 Universal Certification required.
OSHA 10, OSHA 40/SST certification strongly preferred or willingness to obtain.
Commercial Driver's License (CDL) with HazMat endorsement preferred.
Ability to perform physical labor, including operating recovery machinery and handling cylinders.
Strong communication, organization, and customer service skills.
Comfortable using digital work orders, CRM tools, and mobile technology.
Valid driver's license, clean driving record, and ability to travel within the assigned territory.
DOT medical card required or ability to obtain shortly after hire; position subject to DOT testing.