Description
TWC Services Inc. is a leader in servicing commercial HVAC, refrigeration, and food service equipment. With over 100 years in business and a strong presence across the Southeast, we are committed to providing reliable service to our customers and long-term career opportunities for our technicians.
We are currently seeking a
Senior-Level Technician to support our growing operations. This role is best suited for highly experienced technicians who can
lead service calls, handle complex diagnostics, and serve as a resource to other technicians in the field.
Position Overview
This position focuses on the
service, repair, and maintenance of commercial HVAC and refrigeration systems, with an emphasis on
advanced troubleshooting and independent problem-solving. Senior technicians are expected to
operate with a high level of autonomy, provide guidance to junior team members, and support overall service quality across the team.
Key Responsibilities
- Diagnose, troubleshoot, and repair complex commercial HVAC and refrigeration systems, including walk-in coolers/freezers, reach-ins, ice machines, RTUs, and split systems
- Lead service calls and take ownership of difficult or escalated issues
- Perform preventative maintenance and respond to service calls in a timely manner
- Identify electrical, mechanical, and control-related issues and implement effective solutions
- Serve as a technical resource and mentor to junior and mid-level technicians
- Provide guidance on best practices, troubleshooting approaches, and safety standards
- Communicate clearly with dispatch, customers, and internal teams
- Maintain accurate documentation and ensure compliance with all EPA and safety regulations
Qualifications Required
- 8+ years of hands-on experience servicing commercial HVAC and refrigeration systems
- Strong background in advanced troubleshooting and system diagnostics
- Proven ability to work independently and lead service calls from start to finish
- Experience mentoring or training other technicians
- Solid understanding of electrical systems, controls, and refrigeration cycles
- Valid driver’s license and ability to pass a background check
Preferred
- EPA Universal Certification
- Additional certifications (NATE, manufacturer training, etc.)
- Experience working in restaurant, retail, or multi-site commercial environments
- Ability to communicate professionally with customers and explain technical issues clearly
Great to Have
- Experience with commercial cooking equipment (hot side)
- Exposure to broader mechanical systems (ventilation, boilers, etc.)
Important Note
This is a
senior-level role. Candidates should be confident in diagnosing and repairing systems independently, leading service work, and supporting the development of other technicians.
Compensation & Benefits
- Competitive hourly pay based on experience
- Company-provided vehicle and gas card
- Tablet, uniforms, and tools provided
- Affordable health insurance options
- 401(k) with profit sharing
- 3 weeks of paid time off, with the option to purchase additional time
- Paid holidays
- Ongoing training and development opportunities
- Career advancement opportunities—we promote from within
- Referral bonus program
- Optional dental, vision, life, and supplemental insurance
- Wellness program with reimbursement options
TWC Services Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. TWC Services, Inc. participates in E-Verify.
