Position Summary: Roberts Energy is seeking an experienced, driven Service Technician to lead our growing HVAC Oil and Propane Division. This key leadership role will oversee day-to-day operations, manage a team of technicians, drive service excellence, and ensure the division operates profitably. The ideal candidate will be skilled in estimating, team leadership, customer relations, and operational efficiency.
Key Responsibilities:
Team Management: Lead, coach, and develop a team of HVAC technicians, installers, and support staff across the location.
Project Estimating: Conduct site visits and prepare accurate, competitive estimates for HVAC installations, replacements, and service work.
Operational Oversight: Ensure timely and high-quality completion of service calls, installs, and preventative maintenance work.
Customer Engagement: Serve as the primary point of contact for both technicians and customers to resolve issues and ensure high customer satisfaction.
Profitability & Efficiency: Manage labor, material, and overhead costs to ensure the division meets or exceeds financial targets.
Compliance: Ensure all operations comply with local, state, and federal regulations, as well as Roberts Energy's safety and quality standards.
Scheduling & Dispatching: Oversee scheduling of daily operations and optimize workforce utilization.
Vendor Management: Work with suppliers and subcontractors to ensure timely delivery of parts and services.
Reporting: Review regular performance reports with senior leadership, including revenue, job completion metrics, and profitability.
Qualifications:
5+ years of experience in HVAC service and installation
Proven ability to manage teams, meet deadlines, and drive profitability
Strong estimating and job costing skills
Excellent communication and customer service skills
Knowledge of HVAC systems, local codes, and best practices
Experience with HVAC service software and project management tools
Valid driver's license and ability to travel within district as needed
VT licensed propane piping and service technician
EPA Universal certification
Benefits:
Competitive salary and performance-based bonus
Company vehicle or vehicle allowance
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Ongoing professional development opportunities
Job Type: Full-time
Pay: $35.00 - $40.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
