THE PORTFOLIO COMPANY
This confidential portfolio company is a well-established residential HVAC services business operating in the Pacific Northwest, with a strong local brand, long-standing customer relationships, and an exceptional reputation for service quality.
The business generates approximately $9M in annual revenue with EBITDA exceeding $1M, supported by a loyal and recurring customer base, including a substantial maintenance membership population. Operating a 100% residential HVAC model, the company is known for its customer-first approach and strong employee tenure.
The business is currently founder-led, with a structured transition underway following a recent acquisition. This creates a compelling opportunity for an incoming General Manager to lead the organization through its next phase of growth while preserving the culture and practices that have driven historical success.
THE PLATFORM
The business is part of a founder-majority-owned residential services platform that has scaled rapidly through disciplined acquisitions and organic growth. Since 2020, the platform has grown to nine-figure revenue, operates across multiple states, and continues to invest heavily in leadership, systems, and people.
The ownership philosophy is long-term and operator-led, with no near-term exit pressure. The platform prioritizes sustainable growth, cultural alignment, and empowering General Managers to run their businesses with true ownership while benefiting from centralized support.
Today, the parent platform generates approximately $100M in revenue, has completed 12+ strategic acquisitions, and is targeting $1B in revenue by 2035, reflecting its ambitious growth strategy and strong track record of scaling residential service businesses.
THE CULTURE
Culture is a cornerstone of the organization. The business is tight-knit, values-driven, and deeply committed to customers, with a strong sense of pride among frontline teams.
Key cultural attributes include:
- A focus on being a great place to work and a trusted service provider
- Long-term thinking around customer relationships (“customers for life”)
- High accountability paired with genuine care for people
- Strong legacy practices that the team is proud of
The team is ready for the next chapter of growth, provided it is led by someone who earns trust, shows humility, and leads from the front.
VISION
What does success look like in this role?
Success begins with credibility and cultural alignment, not disruption.
In the first 12 months:
- Build trust across technicians, managers, and office staff
- Integrate smoothly into the broader platform while protecting local identity
- Be visible in the business — with customers, in the field, and alongside the team
- Deliver financial performance in line with agreed EBITDA and operational targets
- Establish yourself as both the local leader and a respected partner within the wider GM group
Over time:
- Scale the business to ~$20M in revenue within four years
- Optimize an existing, underpenetrated customer base
- Build a strong internal leadership bench
- Professionalize systems, reporting, and performance management
- Balance local autonomy with platform standards effectively
THE ROLE
The General Manager will act as the CEO of the business, with full responsibility for performance, culture, and growth.
Key responsibilities include:
- Full P&L ownership (revenue, margins, EBITDA)
- Oversight of day-to-day residential HVAC operations
- Driving performance through KPIs, metrics, and operational discipline
- Leading, developing, and engaging frontline and management teams
- Representing the business with customers and within the local market
- Partnering closely with platform leadership while advocating for local needs
KEY SELLING POINTS OF THE ROLE
True General Manager ownership within a scaled platform
Founder-majority ownership with long-term alignment
Strong brand, reputation, and customer loyalty
Significant organic growth potential within the existing customer base
Partnership-style support from senior leadership
Clear progression toward regional or multi-site leadership
Opportunity to lead a high-quality business into its next phase
KEY CHALLENGES FOR THE ROLE
Leading change in a recently acquired, founder-led business
Winning trust while introducing higher performance expectations
Aligning local culture with platform processes
Balancing hands-on leadership with strategic growth
Managing transition thoughtfully and at pace
YOUR BACKGROUND
Ideal candidates will bring:
GM, Operations Leader, or senior #2 experience in residential services
Background in HVAC (plumbing or electrical exposure advantageous)
Proven P&L accountability
Experience operating against budgets and performance targets
Strong command of metrics, KPIs, and operational data
Exposure to growth-oriented or investor-backed environments
Familiarity with modern field service systems (e.g., ServiceTitan)
YOUR CHARACTERISTICS
Hands-on, credible, and people-oriented
Ambitious with a long-term career mindset
Data-driven and commercially sharp
Comfortable leading from the front
Adaptable, resilient, and decisive
Energised by growth, scale, and accountability
LOCATION
Pacific Northwest
Relocation support available.
COMPENSATION PACKAGE
Base Salary: $150,000 – $170,000
Bonus: $35,000 – $50,000
Majority tied to local EBITDA performance
Minority tied to platform-wide performance
Raw Selection is an executive search firm working exclusively with Private Equity firms and their portfolio companies across Europe & North America.
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