HVAC National Technical Training Service Manager (Remote)

AZZ Inc • Full-time • Remote (Norman, OK, US) • 2w ago

Job Description

As a **HVAC National Technical Training Service Manager** within our Ducted Systems (DS) business, you will work with distributor local companies focused on Residential, Commercial and Ductless products, equipment, applications and customer satisfaction. This role is a key line of support for our customers and will be involved with the distributor sales, service, training and warranty team members to provide support for DS product. You will also have a full understanding of our products, the distribution channel partnership and our business goals and strategies and will present product information to internal and external audiences.

**Job Responsibilities**

**Channel Support & Training**

Support Residential Unitary Distribution channel development with assigned partners
Deliver process and personnel training for distributor teams
Coordinate technical service launches for new distributors
Provide product knowledge and application support across Residential and Commercial lines
Conduct job site support and customer satisfaction activities
Lead damage and injury investigations related to field product issues
Assist with start-up/commissioning and critical problem resolution

**Technical Communication & Tools**

Present product information to internal and external audiences
Participate in service advisory councils, technical conferences, and distributor meetings
Provide Level 3 technical support and situational awareness using Salesforce, SAS, SAP, and other tools
Support factory quality concerns through training and collaboration with product management and DS Academy
Contribute to new product introduction processes by sharing customer insights and field feedback

**Cross-Functional Collaboration**

Collaborate with pricing, application engineering, customer service, and factory scheduling teams
Assist in commercial demand planning and distributor ERP updates
Escalate and resolve technical issues in partnership with commercial tech support

Qualifications

**Required Qualifications:**

Bachelor’s degree
6+ years of HVAC field service, sales, or product engineering experience

_OR_ Associate degree and minimum 8 years of relevant experience

Strong knowledge of HVAC equipment selection, application, installation, and troubleshooting
Experience in HVAC training roles
Ability to travel at least 50%
Must be willing to align working hours with Eastern or Central Time if located in a different time zone

Preferred Qualifications

Master’s degree in a related field
10+ years of HVAC field service, sales, or product engineering experience
Experience using SAP, Salesforce, and SAS systems
Proven ability to work independently in a remote environment
Advanced proficiency in Microsoft Office Suite
Strong problem-solving, customer relationship, and presentation skills
Excellent interpersonal and communication abilities across technical and non-technical audiences