Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

Competitive pay: $84,500 - $139,000 Annually
Benefits: Medical, Dental, Vision and Prescription coverage.
Paid vacation, holidays, and floating holiday.
401(K) with Company match.
Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
Tuition reimbursement.
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
Pet Insurance.
Legal Plan, and ID Theft Protection.

Responsibilities

JOB SUMMARY

The Branch Manager leads the administrative team in supporting our HVAC and refrigeration Technicians in the field. This manager works directly with Service Manager, Technicians, Dispatch, Purchasing, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. The Branch Manager will present themselves as a senior company representative, often communicating directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. In addition, the Branch Manager has P&L ownership for their respective branch.

Essential Duties And Responsibilities

Project/ Business Responsibilities

Has ultimate responsibility and accountability for the success of the branch.
In larger branches, the Branch Manager will be responsible for leading and directing the Dispatcher and Assistant Branch Manager (ABM); in smaller branches the Branch Manager will be responsible for leading and directing the Service Techs.
Responsibilities include leading and directing the Dispatch and ABM functions of the branch; this includes but is not limited to, achieving the Annual Procurement Plan (e.g., hitting targeted vendor spend discount rates) and monitoring Dispatching functions daily.
Maintains communication with vendors and customers and internal teams to ensure prompt and professional service.
Grows branch revenue and maximizes branch profitability.
Prioritizes customer needs by delivering high-quality service and engaging with partners, with an emphasis on continuously improving the customer experience.
Develops and monitors budgets, goals, and objectives to maintain satisfactory P/L.
Review all work orders for accuracy assigned to Service Manager’s Call to Billing (C2B) queue, as well as payroll / timecard reports.
Reviews and approves quotes to customers promptly.
Communicate daily with Dispatch, reporting on project information, estimated job completion time, labor hours, and parts or material used.
Following company operational processes and manages operational KPIs and metrics. Work with team to update customers, build quotes, help procure hard to find parts, and other administrative duties needed to properly run the branch.

Manager Responsibilities

Supports the Service Manager in interviewing, screening, and evaluating Technicians.
Screens, interviews, and evaluates administrative personnel to meet workload demands.
Provides oversight in scheduling Technicians (day, night, and weekends) to meet service demands and customer expectations.
Responsible for staff performance appraisals, reviews, and setting improvement goals for their direct reports per company requirements.
Complies with all applicable health and safety regulations, policies, and established work practices; ensures appropriate employee safety training and compliance is completed.
Supports the Service Manager in managing service teams as needed.
Performs all other duties as assigned.

Qualifications

JOB REQUIREMENTS

Education/ Training

High school diploma, GED, or completion of trade program or technical school.
College degree, a plus.

Work Experience / Skills

3+ years of leadership experience
2+ years of experience in technical industrial service management knowledge is preferred.
Strong business acumen and working experience in managing and understanding profit margins, job costing, as well as other business-related metrics.
Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary.
Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems.
Demonstrated understanding of business acumen in a service environment (e.g., profitability, customer relations, quality, safety, etc.)
Ability to use typical business tools including Microsoft Office, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
Problem-solving and conflict-management skills.
Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
Ability to generate ideas and create processes to grow the service department.
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to work well with management, executive leadership, support staff, technicians, and customers / vendors.
- Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
- Valid driver’s license.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates in a clean, well-lit, and climate-controlled professional office environment with minimal physical hazards and noise. This role routinely uses standard office equipment such as computers, phones, printers, etc. In addition, should be prepared for customer visits as needed.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, drive, and use hands and fingers. The employee is occasionally required to reach, stoop, and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Confidential Data

This position may be exposed to confidential information about the company, and our customers. Disclosure of such information to any outside party in a business or social context can seriously impact the company and may jeopardize the relationship of trust we enjoy with our customers. Please refer to the Protection of the Company’s Trade Secrets and Confidential Information section of the company policies for additional guidelines regarding protecting confidential data.

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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CoolSys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.  

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

CoolSys - Refrigeration and HVAC Systems

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