Since 1965, Wolff Bros. Supply, Inc. has been an important part of the wholesale distribution industry. Through our support of commercial, industrial, institutional, and residential sectors, we are one of the largest distributors in Ohio for HVAC, electrical, plumbing, lighting and tool products.
We are searching for an
Inside Sales-HVAC professional to join our growing team in Sandusky
Position Responsibilities:
- Provide exceptional customer service in person, over the phone and via text that is friendly, helpful, fast, and accurate.
- Maintain and grow existing customer base
- Build relationship with customers: answer customer questions and ask follow up questions to determine their needs
- Provide post-sale customer support, including follow-ups, troubleshooting, invoice concerns, etc.
- Work closely with sales team, sales managers, pricing and purchasing team to determine proper pricing
- Act as an extension of the outside sales force to proactively grow product sales
- Maintain profitable standards
- Inform and explain ongoing and upcoming special promotions, programs, and spiffs
- Process customer payments, returns, and credits
- Suggest, promote, sell, and upsell products to increase sales volume
- Secure market level pricing feedback from customers and provide timely price information to sales and product managers
- Maintain up-to-date knowledge of product lines, purchasing notes, flyers, trade magazines
- Review Wolff Notes on a daily/weekly basis
- Other duties as assigned
- Travel as needed
Experience/Knowledge Requirements:
- Previous customer service required (2-3 yrs)
- Previous inside or outside sales preferred
- Previous HVAC, plumbing, electrical products knowledge (2-3yrs)
- Ability to use Outlook, Teams, MS Office, Text, Internet
- Familiar with ProKeep, IBMi a plus
Physical/Mental/Environmental Requirements:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
- Sit for long periods of time
- Work on computer majority of the time
- Stand; walk; reach with hands and arms, talk and listen.
- The employee is occasionally required to twist, bend, climb stairs/ladders, stoop, kneel, or crouch.
- The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 80 pounds with assistance.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Why choose us? A great company begins with great people!
- Family owned & operated since 1965
- Weekly Paychecks
- Benefits including: Medical, Dental, Vision, Company Paid: Short Term Disability & Life Insurance
- 401k with MATCH
- Paid Time Off
Apply today at www.wolffbros.com/careers or send a message to hr@wolffbros.com.
We believe in diversity and are an Equal Opportunity Employer