HVAC Service Operations Manager
Position Overview
We are seeking an experienced HVAC Service Operations Manager to lead and optimize field service activities for commercial HVAC systems. This role is responsible for ensuring exceptional service delivery, maximizing technician productivity, maintaining safety and compliance, and driving continuous improvement across scheduling, dispatch, and parts management. The ideal candidate combines strong technical HVAC and mechanical knowledge with proven service leadership and operational management skills.
Key Responsibilities
- Lead, mentor, and manage the service team including technicians, schedulers, and dispatch staff to deliver high-quality HVAC service and maintenance.
- Oversee daily scheduling and dispatch to ensure efficient technician routing, rapid emergency response, and high customer satisfaction.
- Develop and implement operating procedures, service standards, and best practices for installation, preventive maintenance, troubleshooting, and repairs.
- Monitor performance metrics and KPIs (response times, first-time fix rate, utilization, ticket backlog, customer satisfaction) and implement corrective actions to meet targets.
- Manage staffing, recruitment, onboarding, training, and performance evaluations for service personnel; cultivate a safety-first culture.
- Coordinate inventory, parts ordering, and vendor relationships to minimize downtime and optimize parts availability and cost.
- Prepare and manage service budgets, cost controls, and forecasting; identify opportunities to improve profitability and reduce waste.
- Ensure compliance with local codes, manufacturer guidelines, environmental regulations (including EPA refrigerant handling), and company safety policies.
- Serve as primary escalation point for complex technical issues, major customer concerns, and large service projects; collaborate with sales and project teams as needed.
- Drive continuous improvement initiatives using field feedback, data analysis, and technology (FSM/CRM) to enhance efficiency and service quality.
Qualifications
- Required: Proven experience in HVAC service roles with strong mechanical aptitude; demonstrable experience in field service or service operations management.
- Required technical knowledge of HVAC systems, controls, refrigeration cycles, ductwork, and mechanical diagnostics.
- Required skills: Service, HVAC, Mechanical.
- Education: Associate degree or technical certification in HVAC, mechanical systems, or related field preferred; equivalent work experience considered.
- Experience with scheduling and dispatch systems, field service management (FSM) software, and basic ERP/CRM tools.
- Strong leadership and communication skills with experience managing teams, scheduling, and operational workflows.
- Analytical skills to monitor KPIs, manage budgets, and implement process improvements.
- Valid drivers license and ability to travel to job sites; ability to work occasional evenings or weekends for emergencies.
- Nice-to-have: experience in Operations, Management, Scheduling, Dispatch; prior experience in commercial HVAC service or within a multi-site operation.
Benefits
- Competitive Salary: $130k - $170k
- Medical Insurance
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Paid Time Off
- Paid Holidays
Email Your Resume In Word To
Chris.Hansen@CyberCoders.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CH10-1987190 -- in the email subject line for your application to be considered.
Chris Hansen - Executive Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.
CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
This job was first posted by CyberCoders on 05/18/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
Everforth CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
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