Job Title: General Manager – Commercial HVAC – Perfection Heating & Air
Compensation: $100,000–$120,000
Location: Evansville, IN
Employment Type: Full-Time
Relocation assistance is available for qualified candidates ready to make the move and grow with us.
Why Evansville?
Evansville offers a high quality of life with:
- Affordable housing
- A strong sense of community
- A growing HVAC market
- Shorter commutes and a balanced lifestyle
About Us:
At Perfection Heating, Air and Refrigeration, we believe true comfort starts with exceptional service. For over 26 years, we've proudly served homeowners and businesses throughout Evansville, Indiana, delivering expert heating, cooling, and refrigeration solutions with unmatched precision, speed, and reliability.
Founded by Ryan Lewis, a seasoned HVAC professional with a lifetime of industry experience, Perfection was built on a commitment to doing things right the first time. Our team is made up of highly skilled specialists—each a master of their trade—ensuring every job meets the highest standards of quality and care.
With an A+ BBB rating, industry-leading warranties, and thousands of satisfied customers, Perfection isn’t just our name—it’s our promise.
Position Overview:
We’re seeking an experienced HVAC industry Operations Manager who thrives in a fast-paced environment and excels at solving problems, managing people, and keeping internal operations running smoothly. This role is not focused on field project management—instead, it’s about being the central hub for customer satisfaction, dispatch and invoicing quality control, hiring, and day-to-day issue resolution.
Think of this role as a hybrid between a General Manager and Operations Manager—someone who can lead with confidence, communicate effectively across departments, and ensure the business runs like a well-oiled machine.
Key Responsibilities:
- Customer Issue Resolution: Act as the go-to person for escalated customer concerns, ensuring prompt and professional handling.
- Dispatch & Invoicing Oversight: Monitor and improve dispatching and invoicing processes for accuracy, efficiency, and customer satisfaction.
- Team Management & Hiring: Lead internal teams including CSRs and dispatchers. Handle recruiting, onboarding, and performance management.
- Operational Leadership: Oversee daily operations, troubleshoot issues as they arise, and ensure smooth coordination between departments.
- Process & Quality Control: Refine existing SOPs, enforce standards, and drive continuous improvement across internal workflows.
- Vendor & Inventory Coordination: Manage vendor relationships and ensure inventory levels support operational needs.
- KPI Monitoring: Track key performance indicators and use data to guide decisions and improvements.
- Safety & Compliance: Promote a culture of safety and ensure adherence to company and industry standards.
Qualifications:
- Education: Associate or bachelor’s degree in business, operations management, or related field preferred but not required.
- Experience: 5+ years in HVAC operations, with at least 2 years in a leadership role.
- Skills: Strong leadership, organizational, and communication skills. Proficiency in service management software and operational metrics.
Compensation & Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with employer match
- Paid time off and holidays
Note: This job description is not exhaustive. As we continue to grow rapidly, the responsibilities of this role may expand, shift, or be refined as needed to support evolving business priorities.
