Aftermarket Parts Manager
Job Title: Aftermarket Parts Manager
Job Location: Knoxville TN
Operating Company: Hobbs & Associates
FLSA Status: Non-Exempt
This is a FULL-TIME position
SUMMARY:
The Aftermarket Parts Manager will lead Hobbs & Associates’ East Tennessee Aftermarket Parts Division, overseeing operations in Knoxville, Chattanooga, and the Tri-Cities. This role requires a hands-on leader who can drive sales growth, manage staffing, oversee facilities, and ensure smooth operational transitions, all while maintaining a customer-first approach.
The manager will directly supervise Inside/Outside Sales Representatives and Warehouse staff, ensuring alignment with Hobbs’ aftermarket growth objectives. This is a critical leadership role responsible for building a sustainable, profitable, and scalable aftermarket parts business in the region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The requirements listed below are representative of the knowledge, skill, and/or ability, and physical demands required.
- Stocking Strategy
- Develop and implement stocking strategies for high-demand parts (AAON, York chiller, LG, VFDs, refrigerants, any other required parts
- Oversee replacement equipment stocking (Bard wall-mount, ClimateMaster WSHPs, Lennox rooftops, LG mini-splits, accessories)
- Ensure inventory availability while balancing cost and profitability
- Sales & Customer Support
- Strengthen sales initiatives to capture aftermarket business opportunities
- Partner with Equipment Sales & Service Channels to identify replacement equipment prospects
- Implement structured pricing models (good / better / best) for competitiveness and margin protection
- Clearly define account assignments to eliminate overlap and maximize accountability
- Staffing & Leadership
- Directly manage Inside/Outside Sales and Warehouse staff
- Lead recruiting, interviewing, onboarding, and training of new hires
- Conduct annual performance reviews, set development goals, and align team performance with organizational objectives
- Provide leadership for potential future warehouse expansions across East Tennessee
- Facilities & Logistics
- Oversee build-out and transition into a new 7,500 sq. ft. Knoxville warehouse
- Manage budgets, including capital expenditures for forklifts, racking, and logistics needs
- Establish reliable delivery/courier solutions
- Resolve operational issues (phone systems, warehouse processes) in advance of relocation
- Process Standardization & Systems Transition
- Lead migration from REA system to FACTS warehouse module
- Coordinate physical inventory counts, data migration, and vendor setup
- Ensure closure of open orders in legacy systems
- Work closely with Operations Manager to train staff and standardize processes
QUALIFICATIONS:
- Proven experience in HVAC aftermarket parts sales, distribution, or management
- Strong leadership and team development skills
- Knowledge of HVAC equipment and parts (similar and/or equivalent to AAON, York, LG, Bard, ClimateMaster, Lennox)
- Experience with warehouse operations, logistics, and ERP systems (FACTS preferred)
- Excellent organizational, budgeting, and project management skills
- Customer-focused mindset with ability to balance sales growth and margin protection
Benefits:
- Base Salary: $TBD annually
- Bonus: Eligible for 10% of year-over-year Gross Profit growth (invoiced basis, annual payout)
- Benefits: Medical, dental, vision, life insurance, disability, retirement savings (401k after 6 months), PTO carryover from prior plan, optional coverages (critical illness, accident, pet insurance)
- Equipment: Company laptop and cell phone provided
- Expenses: Eligible for business expense reimbursement
Air Control Concepts is an equal employment opportunity.
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