Field Manager - HVAC

Gervino Group • Full-time • Brookfield, CT, US • 3w ago

About Our Client

A rapidly growing HVAC company specializing in residential services. Known for its commitment

to customer satisfaction, this company is expanding its footprint and seeking an experienced

Field Manager to help support its increasing client base. Family and locally owned and

operated since 2003.

The Field Manager will play a critical leadership role within the company, overseeing day-to-day HVAC field operations, driving team performance, and ensuring top-tier service delivery to residential clients. This position requires a strong balance of technical knowledge, team management, and operational oversight. As the company continues to expand, the Field Manager will be instrumental in shaping service standards, mentoring technicians, and ensuring efficient coordination between the field and the office.

Key Responsibilities

Field Operations Leadership: Oversee all field service activities, ensuring installations, maintenance, and repairs are executed with excellence and efficiency.
Team Management & Development: Lead, mentor, and support field technicians to ensure consistent performance, skill development, and adherence to company standards.
Scheduling & Coordination: Work closely with office staff to align schedules, assign jobs, and maximize efficiency of service call routing.
Technical Oversight: Provide advanced troubleshooting guidance and act as a subject matter expert for complex HVAC issues.
Quality Control: Monitor fieldwork to ensure compliance with company protocols, safety standards, and client expectations.
Customer Experience: Maintain and strengthen client relationships by addressing escalated issues with professionalism and urgency.
Process & Performance Improvement: Partner with management to refine service processes, identify training needs, and implement strategies that improve efficiency and customer satisfaction.
Reporting & Documentation: Review and manage service-related paperwork, reports, and performance metrics to ensure accuracy and accountability.

Skills & Qualifications

7+ years of proven experience in HVAC service, with at least 3 years in a supervisory or management role.
Strong leadership skills with the ability to motivate, coach, and hold teams accountable.
In-depth technical expertise with residential HVAC systems, troubleshooting, and repairs.
Excellent communication and organizational skills, capable of balancing field and administrative responsibilities.
Demonstrated ability to solve problems quickly and manage multiple priorities under pressure.
Experience with scheduling, dispatching, or coordinating service operations.
Valid HVAC certification and a clean driving record required.

Why Consider This Role?

This is a unique opportunity to step into a leadership role within a growing company that values its people and promotes from within. You’ll have the ability to shape field operations, build a high-performing team, and make a direct impact on customer satisfaction and company growth. If you are a proven leader in HVAC with a passion for both people and performance, this role offers the career path and recognition you deserve.

Powered by JazzHR