Bosch Location
Londonderry, NH
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Customer Service
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Full-time
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Bosch Thermotechnology Corp.
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HVAC Specialist
Job posted: 2025-09-24
JobID REF268004U
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Your tasks
We are seeking a knowledgeable and customer-focused HVAC Specialist to provide expert phone and email-based troubleshooting and applications assistance for hydronic heating, forced hot air, domestic hot water, air-conditioning, and heat pump systems. You will support contractors, dealers, engineers, architects, and homeowners by delivering timely, accurate technical solutions and guidance.
Key Responsibilities:
- Provide troubleshooting and applications support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components.
- Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
- Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
- Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
- Maintain detailed electronic records of customer interactions and manage departmental email communications.
- Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support.
- Support peers by sharing expertise and assisting with their technical development.
- Maintain flexibility to provide after-hours support during critical rollouts or escalations as required.
- Work from either the office or home using company systems as directed by your supervisor.
Your profile
- 3-5 years of hands-on experience in HVAC technical support or a related role, with proficiency in multiple technical competencies.
- Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, Geothermal, Tankless Hot Water, Hydronic Boilers, and Warm Air Furnaces in residential and commercial environments.
- High School diploma or equivalent required; relevant certifications such as NATE, Oil/Gas license preferred. EPA certification is a plus.
- Technical knowledge of system piping, hydronics, venting, wiring, oil burner systems, boiler controls, fuel combustion, heat exchange, fluid transfer, fresh air and exhaust systems, air conditioning circuits, compressors, and domestic hot water systems.
- Excellent problem-solving skills, initiative, and a strong customer-oriented approach.
- Exceptional communication and phone skills with the ability to work independently and collaboratively.
- Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals.
- Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus. Typing skills are advantageous.
Work Environment:
- Primarily office and computer-based work with flexibility to work from home.
- Occasional on-site visits and travel inside and outside the USA as required.
Contact & additional information
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Equal Opportunity Employer, including disability / veterans
- Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!
Welcome to Londonderry
At Bosch, we care; for you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Work .
Location benefits
Associate discounts
Wellness incentives
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Wellness Rooms
Smart work model
Child care discounts
Emergency travel assistance services
Business travel accident insurance
Employee Assistance Program (EAP)
Will preparation service
Social and hobby clubs
Bosch Cafés / Bosch Market Café
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Welcome to Bosch
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.
Let’s grow together, enjoy more, and inspire each other. Work
- Reinvent yourself: At Bosch, you will evolve.
- Discover new directions: At Bosch, you will find your place.
- Balance your life: At Bosch, your job matches your lifestyle.
- Celebrate success: At Bosch, we celebrate you.
- Be yourself: At Bosch, we value values.
- Shape tomorrow: At Bosch, you change lives.
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Interview
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Once you have received and accepted an offer of employment with Bosch, your assigned HR representative will guide you through the pre-onboarding process. This may include pre-employment screening, new hire paperwork, and company policies.
Next Steps:
After you have successfully passed the pre-employment screening process, you will coordinate with your HR representative to confirm your start date. Within the first couple of weeks of your start date, there will be many exciting events to help you integrate into Bosch.
We look forward to seeing you #WorkLikeABosch!
