Our HVAC Sales Representative / Comfort Advisor role comes with a combination of base salary and uncapped commissions. On average, a UGI HVAC Comfort Advisor can expect to earn between $80,000 - $140,000 a year, with top performers earning over $200,000 +.
UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced, and continuously trained technicians specializes in residential HVAC services. UGI HVAC is part of HomeServe USA, a Brookfield Infrastructure Group portfolio company, and is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great Place to Work for the last five years. What does HomeServe do, and what makes it so great? Well, we’re glad you asked!
We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing
their customers with access to affordable home repair plans, making it easier, faster, and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive, and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
Position Overview
The Comfort Advisor is a critical role reporting directly to the Sales Manager. This role supports HomeServe’s goal to dramatically increase installation revenue growth (Heating, Cooling and Water Heaters) within the Energy Services business in Pennsylvania. This position will collaborate with the Marketing, Business Development, Service Delivery, and other organizations to develop and execute sales strategies that will result in increased market share for traditional heating and cooling installation volumes.
Responsibilities
- Lead efforts to sell Installation, Lease-to-own program, and future products to residential customers, homeowner organizations, professional organizations, small commercial, or other targeted clients within the assigned territory.
- Identify and conduct follow-up on leads generated through professional organizations, trade shows, community events, technicians, advertising, and other lead-generating techniques.
- Maintain 3 appointments daily and supplement with our ride-along tech program.
- Conduct post-sale follow-up by contacting customer(s) to ensure service expectations are being met and to generate referrals.
- Makes sales presentation and proposal to prospects, identifying positive features and advantages of our products and services over those of the competition.
- Help develop an appropriate sales process and collateral for closing leads generated by demand marketing, call centers, and field engineers.
- Conduct market analysis to determine HomeServe USA's competitive position regarding products, pricing, and service levels for areas of responsibility
- Uncover and leverage customer and competitor insights to enhance product offerings and customer value.
- Responsible for the success and, ultimately, the profitability of both product sales and installation.
- Attend all training sessions required by the company.
- Assure system documentation of all your jobs.
- Establish and coordinate subcontractor installation activities while maintaining a professional business relationship.
Essential Functions
Essential Job Function
% of Time on Function
Perform in-home assessments to determine customer HVAC needs
40
Provide quotes, pricing, recommendations, and estimates based upon assessment
20
Educate customers with a pleasant attitude and provide excellent customer service
10
Manage and maintain sales metrics
30
Total
100%
Job Requirements
- High School Diploma
- Competency in MS Windows, MS Word, and MS Outlook
- Ability to travel up to 100% of the time within market
- Strong analytical, verbal, and written communication and interpersonal skills
- Must possess strong communication, negotiation, and sales skills; can close the deal
- Strong work ethic and willingness to take ownership
- Ability to work independently
- Excellent interpersonal and presentation skills
- Ability to meet or exceed customer satisfaction goals
- Establish and maintain strong customer relationships
- Ad-hoc responsibilities as assigned
Minimum Physical Requirements
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.
- Able to drive and operate a motorized passenger vehicle
- Able to perform tasks requiring bending, crawling, kneeling, crouching, climbing; and to change positions frequently
- Able to use stairways or ladders to access customer locations
- Able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, masks/respirators, gloves, and safety footwear
- Able to lift up to 15 pounds occasionally; up to 35 pounds seldomly
- Able to use arms and hands to reach, hold, lift, turn, push and pull objects and tools
- Visual acuity for both distance and up-close tasks
In Return We Offer
- Base Salary plus uncapped commission.
- Company-provided vehicle and gas card.
- Affordable and comprehensive benefit package with Medical, Dental, Vision, Disability, Life, and more.
- Incredible 401k with company match.
- Paid Time Away and Holidays.
- Company-provided cell phone and tablet.
HomeServe USA is an equal opportunity employer.
