The Regional Facilities Manager will promote the highest efficiency and customer service level of all service functions throughout the assigned portfolio in the assigned area. Oversees service responsibilities for multiple communities. Provides on the job training, coordinates maintenance systems technical training and determines solutions to service team, technical/mechanical issues, and vendor consolidation. Works with the VP, Property Operations, Regional Managers, Asset Managers, and AVP Construction Services to make recommendations, analyze plans, oversee property projects and budgets related to facilities management.
Main duties/tasks of the position
- Monitor work orders and make ready units to ensure they are completed per Berkshire policy.
- Assist in the development of the CapEx and service budget and financial resources necessary to accommodate current and future maintenance and repair projects by analyzing market trends, financial reports, employee staffing levels, and organizational growth and work within approved budget guidelines.
- Monitoring and allocating Turnover, CapEx Funds, and R&M Budgets.
- Negotiate, develop, and manage service contracts with direction from the VP, Property Operations. Manage and negotiate vendor contracts, contractor’s schedules and work completed inspections for assigned communities.
- Ensure all Life/Safety Contracts are executed and implemented.
- Conduct inspections on Turns, Pool, Curb Appeal, Shop, Landscaping/grounds, amenities, Turn Process, Mechanical Rooms.
- Provide oversight of safety inspections, fire systems, and safety compliance to ensure that they reflect and represent the high quality of the community.
- Work with Regional Managers and the VP, Property Operations to identify revenue enhancing and expense saving potential ROI Projects.
- Keep informed of local, state, and municipal building requirements and landlord tenant affaires relating to R&M and Capital Investments.
- Conduct HVAC training, as needed.
- Ensure Disaster Plans are current.
- Commit to Berkshire Values each day in every action taken when executing the essential functions of the job.
- Consistently demonstrate the use of tact and discretion.
Personnel
- Coordinate and facilitate technical training seminars to include third-party vendors, as requested.
- Participate in the hiring and development of new staff to maximize potential including broad level development plans for Service Managers.
- Monitor staff performance and participate in performance review feedback, as requested.
- Upon request, address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
- Demonstrate ability to monitor training programs and identify and provide one-on-one training and group training, as needed. Mentors and coaches the maintenance teams.
- In conjunction with the Education Department, provide content to update training, development, and career path programs, as requested.
Interpersonal Effectiveness
- Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply and teach the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
- Exceptional communication skills both written and verbal. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated ability to communicate effectively with residents, vendors, contractors, Company managers, and associates. Ability to respond to common or technical inquiries or complaints from subordinates, regulatory agencies, or members of the business community. Ability to quickly develop strong internal working relationships.
- Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
- Comply with all Company policies and procedures related to employment.
Administrative/Office
- Knowledge of policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve Company issues.
- Ability to exercise initiative, problem solving and decision-making skills. Ability to read, analyze, and interpret financial reports and contracts. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to manage multiple projects, set priorities, exercise sound judgment and clearly communicates findings and advice. Ability to travel, when applicable.
- Skilled in the use of the internet, spreadsheets, and word processing software. Ability to process computer data and to format and generate reports. Ability to create, compose, and edit written materials.
Knowledge/Experience
- Minimum ten (10) years facilities management experience
- Demonstrated management skills with track record of building teams and identifying, mentoring, and growing talent in-person and virtual
- Requires practical knowledge of all construction and remodel aspects
- Experience in cost forecasting, budget, and timeline management, working knowledge of industry standard bidding and contract systems
- Demonstrated working style as "central" contact point between, owner, design team and contractors
- Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving
- Demonstrated multi-modal communication style that reaches every stakeholder, specifically excellent verbal, and written communications
- Ability to communicate with and manage up to senior management
- Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, with a strong work ethic
- Demonstrate emotional intelligence in high pressure and sensitive situations
- Tenacity, patience, and perseverance to work with business deals from beginning to end of process
- Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities
- Maintain confidentiality of sensitive information and communications of information
- Develop productive working relationships with all team members including internal clients and external third parties
- Demonstrated high level of ethics and integrity with a straightforward and honest approach
Must Have Experience With
- Building and zoning codes
- Structural architecture
- Local, state, and federal housing regulations
- In depth project management knowledge and skills
- Reviewing and analyzing construction plans and specifications
- Using graphic instructions, such as blueprints, layouts or other visual aids
- Multi-family renovation
Technical/Educational Requirements
- High School Diploma, or equivalent, is required.
- Proficient with use of technology, preferred background with Yardi systems.
- Experience in service management for residential properties, rental operations, or related business operations is required.
- Prefer a minimum of seven to ten years’ experience with repair techniques which could include mechanical, electrical, plumbing, HVAC, and/or pool maintenance preferred.
- Minimum of seven to ten years’ supervisory experience. Must currently be EPA certified or obtain EPA certification within six months of hiring.
- Certification in Chlorine, Fluorine, and Carbon (CFC) required for diagnosing, repairing, and maintaining equipment required for some properties and preferred for all properties preferred. Must have and maintain a valid driver’s license unless otherwise noted.
Physical Requirements: (amount of standing, walking, sitting, typing, lifting etc.)
- Must adhere to Berkshire’s attendance and hybrid policy.
- Must be able to remain in a stationary position 50% of the time.
- Must be able to climb stairs and ladders frequently.
- Frequent need to move about inside an apartment building and outside on building grounds for property inspections.
Vision Requirements: (visual needs for the position – color, small details, inspections etc.)
- Ability to observe details at close range, complete forms, read and review reports both paper and electronic.
Hearing Requirements: (hearing needs for the position –telephone, meetings, etc.)
- Ability to communicate information and ideas coherently using the telephone, remote/virtual meeting technology, and face to face interaction.
- Must be able to exchange accurate information in these situations.
Speaking Requirements: (clarity, customer interaction, presentations, etc.)
- Must be able to exchange accurate information during presentations, and interactions with staff, colleagues, management, and clients.
- Preferred to be bilingual.
Travel Requirements
- Must have a valid driver’s license and auto insurance if renting a car.
- Must be able to travel independently via air, train, etc. as needed to support portfolio.
Reasoning Development: (Low, Medium, High – for ability to apply logical thinking to defined problem solving)
- Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
- Must effectively convey ideas, images, and goals to a diverse group of personalities.
Working Environment: (indoors, outdoors, special things to know about job)
- Indoors and outdoors
- Frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
This position oversees our Northeast region properties.
Must be located in the Washington, DC (DMV) Area.
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