HVAC Service Manager

INLAND MECHANICAL SERVICES • Full-time • Corona, CA, US • 12m ago

POSITION SUMMARY

As the HVAC Service Manager, you will be responsible for the daily operation and growth of our HVAC service department. Your primary focus will be on building and managing a winning team, providing excellence without exception, and consistently exceeding our clients' expectations. You will use your industry expertise to recruit, train, and mentor service technicians, fostering confidence and competence as they achieve their daily goals. In this role, you will oversee all service operations, ensuring the highest standards of customer satisfaction. You will also manage departmental budgets, drive profitability, and collaborate with sales teams to grow service revenue. Additionally, you will act as a liaison between the service team and upper management, preparing and presenting performance reports to align with organizational goals. Your leadership will be crucial in creating a culture of continuous improvement and professional development, helping to build a team that is not only capable but also passionate about delivering top-tier service.

INLAND MECHANICAL SERVICES, INC.

We are Inland Mechanical Services Inc; we provide HVAC Services and are growing by the day. Our mission is to advance the lives we touch, empowering business through solutions, propelling success together. Inland Mechanical Services’ Vision is to be the Benchmark of Remarkable Service to our industry and our clients. To create a Team of 300 Strong Nationwide operating at the highest level of Impact! Reaching $200MM in annual Revenue By 2030. We are Intentional and Transparent in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are seeking accountable, aligned, disciplined, intentional, transparent individuals who pursue excellence!

PERFORMANCE OBJECTIVES

You’ll have demonstrated experience managing, with full P&L accountability, multi-million-dollar business lines in field operations with a track record of meeting or exceeding efficiency and profitability goals.
Track daily technician Revenue-Ensuring each technicians meets:
- Revenue goals (daily,weekly,monthly)
- Client satisfaction
- Reduction of non-billable hours
  - Call Backs (5% or less)
Train technicians on adding value and mitigating failure
Working with Technicians- Training/Ride along showing them how increase their efficiency and effectiveness, helping them identify opportunities on every call they go on.
Communicating with Existing Clients about services and products we offer (Increasing Revenue opportunities)
Drive departmental revenue growth by 50% year-over-year, maintain a gross margin of 50% or higher, and ensure profitability.
Resolve client issues and prioritize based urgency
Meet with existing and potential clients and build lifelong relationships
Manage cashflow by ensuring that each Service call is billed and completed on time every time
Work with new and existing clients to provide them with proposals when a job walk and or plans are sent.
Employee 1 on 1 reviews
- Disciplinary / Performance plans
- Rewards
- Acknowledge
Manage service departments daily operations-working towards Highest level of impact
Responsible for maintaining a pipeline 800K in new business per yea
- Secure 10 new service contracts per quarter (dollar value TBD)
Create processes that maximize efficiency and cut back deficiencies
Responsible for ensuring Technicians have all truck stock available, resulting in fewer trips to the supply house.
Work with Dispatch to reduce drive time expense
Build, develop, and manage a high-performing HVAC service team, including recruiting, training, and mentoring technicians.
Maintain up to date pricing by contacting vendors
Maintain a technician retention rate of 90% or higher and ensure each technician completes at least 40 hours of training annually.

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role but are not necessarily all inclusive.

Proven ability to build, motivate, and manage a service team.
Strong technical knowledge of HVAC systems and services.
Experience in managing departmental budgets and driving profitability.
Excellent leadership, organizational, and time management skills.
Self-starter/Excellent work ethic
Proactive approach to problem-solving, and process improvement
Maintaining a positive attitude while working in a team
Ability to thrive in an environment of change and growth
Strong written and verbal communication skills
Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite
Ability to think individually as well as collaboratively when approaching job responsibilities

EDUCATION AND EXPERIENCE

High School Diploma or Equivalent (GED) required
10+ Years HVAC Experience
Trade School
Clean Driving record
Valid driver’s license
EPA Universal Certification

BENEFITS

Health, Dental & Vision Insurance: 50% Employer-Paid
- Multiple Coverage Plan Options
$10,000 Employer-Paid Life Insurance
Paid Holidays
PTO Program
Company Vehicle
Professional Training & Development Opportunities

PHYSICAL REQUIREMENTS

Requires the ability to sit, stand, walk, use hands/fingers, reach, talk, hear, climb, stoop, kneel or crouch.
Ability to be on rotational On Call
Ability to work overtime (weekends)
Requires ability to occasionally lift up to 50lbs
Position may require travel to and from field sites to monitor the status of multiple projects

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Inland Mechanical Services Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Corona, CA 92882
Orange County
Greater Los Angeles Area