Position Summary

The HVAC Sales & Installation Coordinator is responsible for overseeing and coordinating both sales and installation functions to ensure seamless operations and exceptional customer service. This role manages scheduling for sales appointments and HVAC installations, supports sales personnel in closing jobs, and ensures timely and accurate project execution. The position will supervise at least one team member and act as a liaison between customers, sales, and operations teams to maintain communication and satisfaction throughout the project lifecycle.

Key ResponsibilitiesSales Coordination

Take and schedule incoming sales leads.
Assist Comfort Advisors in closing jobs through calls, discussions, and walk-in support.
Process all sales-related documentation and verify financing details.
Act as a liaison between customers and Comfort Advisors.
Generate and maintain sales reports and updates for management.

Project Coordination

Schedule and coordinate residential HVAC installations.
Communicate with customers regarding installation dates, expectations, and preparations.
Work closely with installers, warehouse staff, and suppliers to ensure timely delivery of equipment and materials.
Maintain accurate records of job progress, permits, inspections, and closeout documentation.
Handle scheduling changes, delays, and resolve issues promptly.
Oversee administrative tasks related to installation projects, including rebates, warranty registration, and project costing.

Leadership & Oversight

Supervise at least one supporting team member, providing guidance and support for daily tasks.
Ensure adherence to company policies and customer service standards.
Participate in monthly sales meetings and contribute to process improvements.

Benefits

401(k) + company matching
Health Insurance 100% company paid for employees
Dental insurance option
Vision insurance option
Disability insurance option
Employee discount
Paid time off including 7 Company Holidays
Professional development assistance

Schedule

Day shift primarily 8:00am to 5:00pm
Monday to Friday
Some evenings, weekends or holidays as required

Supplemental Pay Types

Bonus performance paid quarterly

Education

Associates Degree or Higher, commensurate experience or training will be considered

Experience

2+ years of Sales and/or Project Management experience required
Familiar with HVAC Equipment and products, or willing to learn

License/Certification

NC Driver's License (Required)

Work Location:

Main Office in Sylva, NC 28779
Well qualified remote candidates within 3 hours driving distance of Sylva, NC 28779 will be considered with required onsite office visits monthly and as needed for company meetings, training, or events.

Ward Plumbing, Heating & Air

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