General Manager – HVAC Service Operations

Lead. Grow. Build a High-Performing Service Organization.

We are looking for an experienced General Manager to lead and grow a high-performing HVAC service operation in North Florida. This role is responsible for the overall performance of the service division, including P&L ownership, operational leadership, business growth, and customer success.

You will lead a team of technicians, coordinators, and office staff while working closely with sales leadership to expand service agreements, drive revenue growth, and strengthen long-term client relationships.

This is an opportunity for a proven operations leader to scale a growing service business, improve operational efficiency, and build a strong regional presence.

What You'll Do

Business Leadership

Own the full P&L for the service division, including revenue, margins, and profitability
Drive business growth and market expansion across the North Florida region
Lead operational strategy and performance improvement initiatives
Represent the organization with key customers, vendors, and industry partners

Service Operations

Oversee day-to-day operations of the service and preventative maintenance business
Optimize technician utilization, dispatching, and labor planning
Ensure service agreements are delivered profitably and efficiently
Monitor operational KPIs and financial performance

Customer & Sales Partnership

Partner with the sales team to develop and close large service opportunities
Lead service agreement renewal and retention strategies
Address escalated client issues and maintain high customer satisfaction

Team Leadership

Lead and develop a team of technicians, service coordinators, and office staff
Recruit, mentor, and retain top service talent
Foster a strong safety culture and high-performance environment

Strategic Operations

Oversee fleet management, service inventory, and equipment planning
Ensure compliance with EPA regulations related to refrigerant handling
Support smooth handoffs between construction/project teams and service operations

What We're Looking For

5–7+ years of leadership experience in HVAC service, mechanical contracting, facilities services, or similar technical service industries
Strong P&L management and operational leadership experience
Proven success managing field technicians and service teams
Experience growing service agreements and customer retention programs
Strong understanding of dispatching, service operations, and labor planning
Experience with ERP/CRM systems and operational reporting tools
Excellent leadership, communication, and customer relationship skills

Why This Role is Exciting

Lead a high-impact leadership role with full operational ownership
Opportunity to grow and scale a regional service business
Work with a strong field team and established customer base
Make a direct impact on revenue growth, operational performance, and team development

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