Trueline's client, a growing commercial services provider specializing in mechanical and water-based systems, is seeking a Service Division Manager to lead their team based in Jacksonville, NC with regional oversight across NC, SC, and VA. This is a senior leadership role with full ownership of a service and parts division, offering the opportunity to drive strategy, scale operations, and directly impact revenue growth.

What You'll Do as the Service Division Manager:

Lead and manage daily operations across the service and parts division, including technicians and support staff
Build and execute a strategic plan to grow revenue, improve efficiency, and expand market presence
Oversee scheduling, field operations, and service delivery across multiple states
Drive aftermarket service sales, parts distribution, and key client relationships
Identify and capitalize on opportunities for upselling repairs, upgrades, and system improvements
Partner with construction and project teams to ensure alignment across business units
Establish and refine processes for operations, reporting, and performance tracking
Hire, train, mentor, and develop a high-performing service team
Maintain strong customer satisfaction and service standards

Must-Haves as the Service Division Manager:

5+ years of leadership experience in a service-based or field operations environment
Proven experience managing or supporting a service division or field service team
Strong leadership, communication, and organizational skills
Ability to manage competing priorities in a fast-paced environment
Mechanical aptitude, ideally in plumbing, HVAC, or related systems
Experience with revenue responsibility, service sales, or P and L ownership

Nice-to-Haves as the Service Division Manager:

Background in commercial service industries such as HVAC, plumbing, or mechanical systems
Experience scaling a service division or launching new operational processes
Familiarity with pool, aquatics, or water treatment systems
Experience managing multi-state operations or regional teams

Our Client Offers:

Base salary ranging from $100,000 to $130,000+ depending on experience
Performance-based bonus tied to revenue
Company vehicle and gas card
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Relocation assistance
High-impact leadership role with strong growth and earnings potential

Trueline

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