Job Title: HVAC Service Manager

Location: Zebulon, NC 27597

Employment Type: Direct Hire

About the Role:

We are seeking an experienced HVAC Service Manager to lead and oversee the daily operations of the HVAC Service Group . This senior leadership role is responsible for managing and developing a team of 8–15 service technicians while driving operational efficiency, customer satisfaction, and profitability across commercial and industrial service operations.

Key Responsibilities:

Lead, supervise, and develop a team of 8–15 HVAC service technicians; plan, assign, and direct daily work activities.
Oversee day-to-day service operations, including dispatching and scheduling using field service management software.
Develop and manage departmental budgets with full P&L responsibility, including gross and net profit performance.
Review work orders for accuracy, verify pricing, and control labor and material costs to maintain target margins.
Provide advanced HVAC troubleshooting support for complex service issues.
Develop, execute, and manage commercial and industrial service contracts, including renewals.
Build and maintain strong customer relationships; manage issue escalation and complaint resolution.
Oversee service billing processes and support accounts receivable follow-up.
Manage inventory, parts control, and warranty processing.
Recruit, hire, train, and conduct performance evaluations for service technicians.
Promote employee development, accountability, and a culture of continuous improvement.
Ensure compliance with company policies, safety standards, and field operational best practices.
Oversee fleet, equipment, and job site operations to ensure efficiency and safety.
Prepare reports and communicate operational performance to senior leadership.

Qualifications:

7+ years of HVAC service experience in commercial and industrial environments.
Demonstrated leadership experience managing service technicians (8–15 direct reports preferred).
Strong knowledge of service dispatching systems and field service software.
Experience with budgeting, financial reporting, and P&L oversight.
Advanced technical HVAC troubleshooting knowledge.
Proven experience managing service contracts and renewals.
Strong communication, organizational, and reporting skills.
Valid driver’s license required.

Compensation & Benefits:

Comprehensive benefits package.
Monday–Friday schedule (7:30 a.m. – 4:30 p.m.).

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