A FirstCall Mechanical Company

HVAC SALES REPRESENTATIVE

Location: Bristol, VA

WHO IS FIRSTCALL MECHANICAL?

Starnes Heating and Cooling is a commercial and industrial HVAC services company based in Lebanon, VA. Starnes provides HVAC services and project support to healthcare facilities, school systems, and universities across Western Virginia and Eastern Tennessee. Founded in 1975, Starnes partnered with FirstCall Mechanical in 2023.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

Benefits Overview

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

Competitive Weekly Pay
Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
Generous Referral Bonus of $2,500 per referral
Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances

Position Overview

We are currently seeking an HVAC Service Sales Representative. The HVAC Service Sales Rep is critical to the overall growth and profitability of the HVAC Service business. The candidate chosen will be responsible for initiating, establishing and building profitable service relationships between new customers and FirstCall Mechanical.

Job Responsibilities

Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts.
Contacts prospective customers and schedules appointments
Builds a referral network to identify new customers
Conducts sales calls crafted to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment
Develops a sense of urgency to resolve needs and positions FirstCall Mechanical as the supplier of choice
Proposes solutions to prospective customers needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarbonization
Understands the customer's business and speaks their language
Reviews and finalizes proposals with prospects and secures their commitment to the FirstCall Mechanical solution
Conducts customer kick-off meetings, resolves customer issues, creates pull-through opportunities, maintains service agreements, extends service agreements and supports the collections process
Keeps management informed of progress and account status using BuildOps tool and other means
Develops and implements territory marketing plans consistent with the FirstCall Mechanical business strategy

Accountabilities

Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs

ORGANIZATIONAL ALIGNMENT

This position reports to the local Branch Leader and has a responsibility to the entire service team and all of our customers.

Qualifications

QUALIFICATIONS

2-3 previous progressive sales roles
Service PM and Retrofit sales experience, preferred
Aptitude for technical knowledge with a high level of attention to detail
Excellent presentation skills, complete with the ability to captivate in both individual and group communications.
Exposure to sales methodologies, standards, and disciplines.
Knowledge of Building HVAC Systems

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Starnes, Inc.

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