Mission Summary

The General Manager (GM) is a critical leadership role responsible for driving operational performance, team development, and strategic execution within the business unit. The company provides residential home services, primarily HVAC (50%), Plumbing (40%), and Electrical (10%). This individual oversees day-to-day operations with discipline and focus, aligns departmental goals with broader enterprise initiatives, and cultivates a high-performance culture rooted in accountability, service excellence, and continuous improvement. The GM serves as a brand ambassador and operational steward—upholding the values, standards, and long-term vision of the company.

Compensation: $160-190K base + up to 50% performance bonus + meaningful equity

Essential Duties & Responsibilities

• Lead all aspects of daily operations for the assigned business unit, ensuring safety, efficiency, and compliance.

• Develop and implement business strategies that promote growth, operational excellence, and financial health.

• Set performance expectations, monitor key metrics, and drive accountability across functional areas.

• Provide direct leadership to department heads, supervisors, and support teams.

• Foster a culture of continuous improvement through tactical execution of strategic initiatives.

• Ensure superior service delivery and customer satisfaction throughout all stages of the client experience.

• Represent the brand in high-visibility customer and community engagements.

• Make data-informed decisions related to investments in equipment, personnel, and infrastructure.

• Maintain open and effective communication with employees and corporate leadership.

• Contribute to enterprise-wide planning, forecasting, and performance reviews.

Required Qualifications

• Minimum of 10 years of progressive leadership experience in operations, preferably within the home services, utilities, or construction sectors.

• Demonstrated success managing profit and loss (P&L) with strong financial discipline.

• Proven effectiveness in matrixed or multi-site environments.

• Track record of building and developing high-performing teams through mentorship and coaching.

• Strong interpersonal and communication skills with the ability to influence and lead at all levels of the organization.

• Advanced planning, organizational, and analytical capabilities.

• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies. Preferred Education & Experience

• Bachelor’s degree required; Master’s degree in Business Administration, Operations Management, or a related discipline preferred.

• Minimum 15 years of combined experience across operations leadership, human capital management, and process optimization.

• Proficiency in Microsoft Office Suite; ability to learn and adapt to ERP, CRM, and HRIS platforms.

Core Competencies

• Strategic Thinking: Envisions long-term objectives and maps out tactical pathways to achieve them.

• Decision-Making: Exercises sound judgment under pressure, with a commitment to ethical outcomes.

• People Leadership: Builds, motivates, and retains top talent; cultivates an environment of ownership and

trust.

• Communication: Communicates with clarity and purpose across all audiences; practices active listening.

• Change Leadership: Effectively leads change, inspires alignment, and sustains momentum through

uncertainty.

• Business Acumen: Understands and leverages financial, operational, and market drivers for sustainable

success.

• Integrity: Upholds the highest standards of conduct, accountability, and ethical leadership.

Sitreps 2 Steercos

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General Manager