The Linchpin Co. is a people operations group offering custom recruitment and consulting services. At Linchpin, we know a company's most valuable resource is its people, and we are people experts!

We will be the point of contact between you and RSL during the recruitment process, acting as your trusted advisor and coach. We look forward to your interest.

RSL’S story:

Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby and sixteen other branches. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca

RSL Mission

Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision

To be the environment that inspires excellence and trust within our community.

RSL Values

Gracious, Collaborative, Courageous, Innovative, Community Focused and Exceptional Experience

The Opportunity: Regional Manager, Branch Sales

We are seeking a dynamic and strategic Regional Manager to lead our regional branch network and drive sustainable business growth. This high-impact leadership role is responsible for achieving revenue targets, strengthening sales discipline, mentoring branch leaders, and fostering operational excellence.

Reporting directly to the Director, Branch Sales, you will serve as a key partner in executing sales strategies, aligning regional objectives with company goals, and ensuring an exceptional customer experience. You will also collaborate closely with People and Culture to strengthen talent development, engagement, and performance across the region.

This is an exciting opportunity for a results-driven leader who is passionate about coaching, strategic sales management, and operational excellence.

Note: This is a dual-responsibility role. In addition to leading the overall region, the Regional Manager will also directly manage one of the branches to maintain close alignment with day-to-day operations and the customer experience at the local level.

Duties and Responsibilities

• Lead and manage all branches through the Branch Managers within the assigned region, driving growth and profitability in alignment with company objectives.

• Develop and execute regional sales and operational strategies to deliver consistent and accelerated performance.

• Partner with the People and Culture team to support recruitment, retention, employee engagement, and leadership development initiatives.

• Promote a culture of accountability, continuous improvement, and sales excellence across all teams.

• Provide ongoing mentorship and coaching to Branch Managers, building their leadership capability and business acumen.

• Monitor and analyze key performance indicators (KPIs), identify performance gaps, and implement corrective actions.

• Maintain strong market and competitor intelligence to adapt strategies and sustain regional competitiveness.

• Collaborate cross-functionally with Marketing, Operations, and Finance to enhance branch performance and customer satisfaction.

• Ensure adherence to sales discipline, including effective pipeline management, forecasting accuracy, and consistent execution of the sales process.

• Lead by example in upholding company values, fostering teamwork, and promoting a customer-first mindset.

Skills and Qualifications

• Diploma or Bachelor’s degree in Business, Management, or a related field preferred.

• 10+ years of progressive experience in sales leadership, ideally within wholesale distribution, construction, or the HVAC/R industry.

• Demonstrated success in leading multi-site operations and driving profitable regional performance.

• Proven ability to inspire, mentor, and develop high-performing teams.

• Strong critical thinking and problem-solving skills with the ability to make sound, data-driven decisions.

• Excellent communication and presentation skills, with the ability to influence and build strong relationships at all levels.

• Deep understanding of sales management principles, including pipeline development, forecasting, and strategic account planning.

• Proficient in Microsoft Office Suite; experience with ERP systems (inventory, warehouse, and distribution management preferred).

• Strong business acumen and ethical judgment.

• Ability to travel within North America.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation during it, please let us know.

Refrigerative Supply Limited

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