HVAC Install Coordinator
Stan’s Heating, Air, Plumbing & Electrical

Location: Austin, TX
Schedule: Monday-Friday with rotating weekends. 8 am - 5 pm - MUST BE ABLE TO WORK WEEKENDS DURING PEAK SEASON.
Pay: Hourly: $20 - $25.00 /hr

About Stan’s Heating, Air, Plumbing & Electrical

Founded in 1954, Stan’s has earned a long-standing reputation for quality, integrity, and exceptional service throughout the Austin area. As we continue to expand, we are seeking a skilled and dependable Install Coordinator to support our HVAC team and help ensure our technicians have what they need to deliver outstanding service to our customers.

Why Join Us?

Competitive Compensation - Weekly Pay
Medical, Dental, and Vision Insurance
401(k) with Company Match
Short-Term & Long-Term Disability
Life Insurance
Paid Time Off (PTO) & Paid Holidays
Employee Assistance Program (EAP)
Ongoing Training and Career Development

Position Summary

Primary Job Function of the Installation Coordinator: To coordinate the day-to-day scheduling operations for Install. Set up job files in Service Titan. Responsible for contacting customers regarding scheduling, scheduling subcontractors and inspections. Responsible for maintaining the installation schedule. Responsible for job set up, billing, permits, registrations and delivery schedule.

Essential Job Functions:

Update Install schedule daily filling to maximum capacity
Set up and issue job numbers to sold jobs in Service Titan
Call customers and confirm install dates
Advise sales team daily next available install dates
Assist sales team with estimates and paperwork discrepancies in Service Titan
Update and maintain dispatch board with all sold jobs, communicate scheduling issues with other departments including sales
Verify collection of payments on job completions
Verifying all P.O.#.’s is exported.
Confirming job account balances are zero
Report financed jobs to accounting
Service agreements are entered
Equipment registrations are completed
Answer incoming phone calls
Assist and coordinate with the warehouse with delivery schedule for installs
Assist with coordinating material pick-ups with delivery from vendors throughout the day for upcoming installs
Talk with field supervisors on progress of crew(s) daily. Make sure jobs are staying on schedule or not
Return customer calls in a timely manner, resolving open issues in a fast/efficient manner etc
Acquire necessary permits
Additional duties as assigned

Performance Indicators: Certain key business indicators will measure the effectiveness of the Installation Coordinator. These include the following:

Maximization of installation schedule
Correctness and timeliness in which new jobs are processed
The degree to which jobs are scheduled in a timely manner
Accuracy and completeness of job billing completed daily
Customer compliments/complaints related to the timeliness of return calls to customers
Job & Delivery schedules are maintained correctly and consistently

Required Qualifications

High School Diploma or GED
Customer service, inside sales, call center, scheduling, or appointment-setting experience
Excellent communication and relationship-building skills
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities in a fast-paced environment
Comfortable discussing financing options and answering customer questions
Proficiency with Microsoft Office and CRM systems

Working Conditions

Professional office environment
Frequent interaction with customers, technicians, and sales leadership
Ability to sit for extended periods while working on a computer and phone
Standard office equipment including headset, computer, and CRM software

Pre-Employment Requirements

All employment offers are contingent upon successful completion of a criminal background check, drug screening, and any other pre-employment requirements applicable to the position. These screenings are conducted in accordance with all applicable federal, state, and local laws.

Equal Opportunity Employer

Stan's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

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