Job Details

Description

Technical Product Solutions Engineer - HVAC/R

Company: Malco Group

Department: Product Management

Reports To: Director of Engineering NPD

Location: Annandale, MN

Malco Group is seeking a Technical Product Solutions Engineer with deep expertise in the HVAC/R industry, specifically refrigeration. We are looking for experience in installation, operation and maintenance of all refrigeration equipment using ammonia, Freon or carbon dioxide as refrigerants. This role serves as the primary technical authority for our AC&R products and solutions. You will collaborate with product management, engineering, and customers to ensure our offerings meet market needs and deliver exceptional performance. Your insights will influence product development and strengthen our position in the HVAC/R market.

Subject Matter Expertise
Act as the primary technical expert for AC& R installation and maintenance products, providing specialized knowledge on application and optimization.
Lead technical support for internal teams and customers, addressing detailed product inquiries and troubleshooting issues.
Tool Utilization & Application
Master the tools and technologies our company provides for the HVAC/R industry, including advanced diagnostic and service tools.
Train customers and internal teams on effective tool usage to maximize system performance and efficiency.

3. Product Feedback & Development

Partner with Product Management to deliver feedback on product performance, customer usage, and technical challenges.
Support the development of new features and enhancements based on hands-on expertise and customer insights.
Customer Support & Training
Conduct technical training sessions, product demonstrations, and installation guidance for customers.
Serve as a trusted advisor for troubleshooting, product setup, and system optimization.
Market Insights & Trends
Stay current on HVAC/R technologies, competitor products, and industry trends.
Provide actionable insights to guide product development and marketing strategies.
Documentation & Reporting
Develop and maintain technical documentation, application guides, and knowledge base content.
Ensure all technical information is accurate, current, and aligned with industry standards.
Problem-Solving & Issue Resolution
Diagnose and resolve technical issues related to product use or system integration.
Collaborate with engineering to escalate and resolve complex problems, ensuring customer satisfaction.

Education/Experience

Bachelor’s degree or Associates degree in a technical trade, or equivalent experience.
5+ years of hands-on experience in the air conditioning and refrigeration industry, with a focus on refrigeration.
Prior experience in technical support, applications engineering, or product specialist roles preferred.
ASHRAE Certification preferred
In-depth knowledge of Air Conditioning and Refrigeration systems, tools, and technologies, including diagnostic and maintenance equipment.
EPA 608 Certification required.
Proficiency with industry-standard diagnostic tools for troubleshooting and optimization.
Strong communication skills for both technical and non-technical audiences.
Customer-focused mindset with excellent relationship-building skills.
Detail-oriented, organized, and capable of managing multiple projects.
Self-motivated and collaborative team player.

If you’re passionate about HVAC/R and eager to become a technical expert for innovative products and solutions, apply now to join our team! Together, we’ll deliver industry-leading solutions and exceptional customer experiences.

The Malco Group recognizes the importance of offering comprehensive benefits and perks to its employees, including:

401k with company matching.
Medical, Dental & Vision Insurance
Company paid life insurance and paid short-term disability.
Paid time off

Malco Tools, Inc.

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