Experienced HVAC service leader with 10+ years of field experience and a proven track record of leading high-performing service teams. Skilled in managing daily operations, driving profitability, ensuring customer satisfaction, and developing technicians through coaching, training, and mentorship.

Core Responsibilities & Expertise:

• Lead, coach, and develop service technicians and field leaders to drive technical excellence and career growth.

• Oversee daily service operations, ensuring timely, efficient, and high-quality service delivery.

• Conduct site visits to verify workmanship, safety compliance, and customer satisfaction.

• Collaborate with sales, dispatch, warehouse, and purchasing teams to optimize labor allocation, scheduling, inventory management, and operational efficiency.

• Promote a strong safety culture and ensure adherence to company and industry standards.

• Manage service order reviews, payroll approvals, billing accuracy, and maintenance agreement performance.

• Resolve customer concerns, service escalations, and invoice disputes while maintaining strong client relationships.

• Monitor service profitability, labor utilization, and maintenance contract margins to achieve financial objectives.

• Drive business growth by identifying new service opportunities and supporting customer retention initiatives.

• Implement best practices and maintain consistency across service teams and operational processes.

• Support leadership initiatives focused on continuous improvement, team development, and organizational growth.

Key Strengths:

• Team Leadership & Coaching

• HVAC Service Operations

• Customer Relationship Management

• Safety & Compliance

• Profitability & Financial Performance

• Workforce Development

• Process Improvement

• Cross-Functional Collaboration

• Problem Solving & Decision Making

• Operational Excellence

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Service Manager - HVAC Experience