Position: Maintenance Manager - Residential

Location: Downtown Montreal

Salary: Up to $90k + Bonus

Your New Company

Our partner is a major institutional real estate owner and operator, known nationwide for its premium residential portfolio, operational excellence, and strong corporate culture grounded in innovation, sustainability, and an outstanding resident experience. As part of its continued expansion and the enhancement of its Montreal operations, the organization is seeking a Maintenance manager for a flagship property to lead operations, performance, and the resident experience.

Customer Service

• Manage all resident service requests, ensuring timely completion, protocol compliance, and high satisfaction.

• Maintain strong maintenance programs and consistently high service standards.

• Enhance the overall resident experience and improve service ratings.

• Foster a customer‑focused culture across all staff.

• Promote a positive and engaged community environment.

Management & Administration

• Supervise unionized/non‑union staff, contractors, and service providers, ensuring quality performance.

• Oversee onboarding and training in alignment with company policies.

• Coordinate with shared services teams (automation, electrical, plumbing, garage, access systems).

• Lead annual fire and life‑safety inspections and ensure required repairs are completed.

• Manage in‑suite turnovers, occupied repairs, annual inspections, and preventive maintenance programs.

• Ensure all work complies with union contracts, codes, and health and safety standards.

• Oversee service contracts (pest control, landscaping, HVAC, waste, elevators).

• Manage supplies, inventories, work orders, purchase orders, and budget adherence.

• Maintain vendor relationships and participate in budgeting and expense reviews.

• Ensure staff understanding of emergency procedures (fire, flood, mould) and maintain all logs and safety checks.

• Assist with special projects as assigned.

Maintenance

• Maintain strong knowledge of all building systems (pumps, emergency generators, HVAC, boilers, chillers, pools, sprinklers).

• Oversee building access systems (cylinder locks, electronic controls).

• Supervise maintenance of parking areas, mechanical rooms, rooftops, and common spaces.

• Ensure proper waste and recycling operations and positive coordination with city or contracted services.

• Enforce safe handling of cleaning materials (WHMIS) and ensure full compliance from staff and vendors.

What you need to succeed

5+ years experience in a leadership position Strong technical building knowledge Bilingual (FR/EN) A passion for excellence in customer service delivery. Ability to resolve issues in a timely and professional manner. Strong interpersonal skills, excellent customer service, organization and communication skills. Understanding of the mechanical, electrical, unit renovation and building automation workings in a fast-paced building environment. Experience in inspecting quality of workmanship and thoroughness. Managing in a unionized environment an asset.

What You’ll Get in Return

Salary: Up to $90 000+ 10%- bonus
Benefits: 100% Company‑paid benefits package
Time Off: 3 weeks’ vacation, 10 sick days, 4 personal days
Work Model: On-Site
Location: Downtown Montreal

Hays

Latest Jobs

Maintenance Manager