Join Our Team as a Systems Advisor at Grand Lake Plumbing and Heating!

Are you the kind of person who earns trust the moment you walk in the door? Do you want a role where your results, not your job title, decide your paycheck?

Who We Are
Grand Lake Plumbing & Heating has been proudly serving the Grand Lake region for over 100 years. Voted Best in Grand County, we’re proud to offer rewarding plumbing careers in the heart of Colorado’s majestic Rockies. We provide homeowners with complete plumbing, water treatment, heating, indoor air quality and drain cleaning services. Our culture is built on trust, support, and a shared commitment to excellence, creating a workplace where everyone feels valued and connected. We believe in more than just great work – we believe in building a career with purpose and creating a life filled with connection, relaxation and adventure! At Grand Lake Plumbing, we roll out the welcome mat for skilled professionals like you to join our team, where a quaint mountain community and a great work culture come together to create the next chapter of your dream life.

Location: Grand Lake, CO

What We Offer:

Up to 4 weeks PTO
6 Paid Public Holidays
Paid Ongoing Training
Employer Paid 401(k) contribution
Profit Sharing
Health, Dental, and Life Insurance
AFLAC benefits
In-house Beverages & Snacks
Year Round (FUN) Events
A family culture

The Big Task

You will listen to the needs of our customers, evaluate their home’s existing plumbing, heating, and water systems, and present solutions that genuinely improve their quality of life — from high-efficiency heating systems and boilers to water heaters and full system replacements. This role is built to support the steady, ongoing work of our install crews, and it is not a pressure-sale position. It is a consultative, relationship-driven role where doing right by the customer is always the goal, and where your reputation in a small community follows you to the next job.

Key Responsibilities

CUSTOMER CONSULTATION & SYSTEM ASSESSMENT

Conduct in-home consultations to evaluate a customer’s existing plumbing, heating, and water systems

Listen to the customer’s concerns, goals, and budget to identify the right solution for their home

Present replacement and new installation options clearly and honestly, always keeping the customer’s best interest in mind

Deliver a consultative, pressure-free experience that builds trust and earns repeat business and referrals

Understanding customers’ timelines and needs

PROPOSAL CREATION & FOLLOW-THROUGH

Build accurate, complete estimates and enter all required job documentation and communication with customers in our company-provided field service software

Clearly communicate the scope of work, product options, and pricing, and walk customers through our payment terms before any contract is signed.

Keep customers updated throughout the estimation process.

SALES PERFORMANCE & PIPELINE MANAGEMENT

Track your own sales pipeline and report lead disposition to the Sales Manager on a regular basis

On days without a pre-scheduled lead, generate new business through ride-alongs, proposal follow-up, or outbound calls

COMMUNITY & CUSTOMER RELATIONSHIPS

Become a trusted resource in Grand County for home plumbing, heating, and water system knowledge.

Represent Grand Lake Plumbing & Heating professionally in every customer interaction and in the community.

Encourage satisfied customers to share their experience and refer friends and neighbors

Partner with the Install & Service Manager on training and job debriefs to keep sharpening your craft

What We’re Looking For

We’re not looking for someone who can simply close a deal — commission alone doesn’t make a good Systems Advisor here. We want someone who earns trust, tells customers the truth even when it costs a sale, and takes ownership of their results without needing to be managed day-to-day.

You Will Succeed in This Role If You:

Build rapport quickly and listen more than you talk

Can explain technical systems in plain language a homeowner actually understands

Stay organized and follow through — proposals, paperwork, and follow-ups don’t fall through the cracks

Handle “no” and slower seasons without losing momentum or cutting corners to force a sale

Take initiative on no-lead days instead of waiting around for the phone to ring

Align with our core values: Be Positive, Be a Team Player, Be Solution Oriented, Be Your Best, Do the Right Thing

Education & Experience

High school diploma or equivalent required

2+ years of outside sales, consultative sales, or home services sales experience preferred

2+ years of plumbing, HVAC, or related trade knowledge is a strong plus — but not required if you can learn it

Comfort with CRM or field service software and basic technical documentation

Valid Colorado driver’s license and reliable personal transportation required

Company Expectations

Always act in the customer’s best interest — misleading a customer to close a sale is never acceptable, regardless of the deal

Maintain a professional appearance and conduct on every call

Communicate proactively with the Sales Manager, CSR team, Install Coordinator, and Install Manager

Invest in your own ongoing training and product knowledge.

Help invest in continuous improvement in the company.

Uphold the company’s Code of Ethics at all times

Schedule & Work Environment

Primary work location is 12208 US Highway 34, Grand Lake, Colorado, with regular travel to customer homes throughout Grand County

In-home assessments may require being comfortable working in crawl spaces, basements, attics, and mechanical rooms

Year-round driving on mountain roads and passes in all Colorado weather conditions

On days without a scheduled appointment, expect standard office hours focused on lead generation and follow-up

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

Grand Lake Plumbing & Heating

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