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Apprentices, with appropriate training and supervision, will perform equipment maintenance and/or assist with service repairs. Performs all tasks maintaining their personal safety and the safety of their co-workers. Exercises reasonable care and use of tools and equipment. Documents work process hours and attend related training.

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Key Responsibilities

Works under general supervision to perform maintenance calls 
Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner 
Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks 
Completes routine maintenance and equipment cleaning as needed or required 
Responsible for delivery and removal of parts and equipment needed to complete service work 
Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories 
Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers. 
Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability 
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction 
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. 
Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for 
Represents the company professionally, honestly, and ethically in all business matters and activities 
Follows standard procedures and process, ensures that the company vehicle is properly stocked 
Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities: 

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately 
Reports  any  contravention  of  legislation  or  company  policy,  procedure  or  program  to  direct  supervisor/manager immediately 
Corrects substandard acts or conditions within area of control 
Uses  and  maintains  appropriate  personal  protective  equipment  (PPE)  as  prescribed  by  company  program(s) or procedure(s) 
Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn 
Complies with the general rules as prescribed by company program(s) procedure(s) 
Operates devises or equipment as prescribed by company program(s) or procedure(s) 
Participates in any safety initiatives, teams, or committees 
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately 
Provides  input  on  developing  safety initiatives and plans to  eliminate  exposures  that  could  cause  accidents 
Does not perform act that may endanger the safety or well-being of others 
Does not engage in any pranks, contests, or rough boisterous behavior 
Works in compliance with applicable legislative requirement

Desired Skills And Qualifications

High school diploma or GED with additional training and 0 to 2 years’ experience in HVAC with technical training certification preferred 
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area 
EPA and safety certifications required 
Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories 
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment 
Proficient and able to operate all necessary tools and equipment to perform various service projects 
Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment 
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns 
Effective and efficient time-management and organizational skills 
Valid driver’s license with acceptable driving record 
Available to work flexible hours and on-call shifts as needed 
Experience performing basic maintenance work on HVAC equipment and related accessories is desirable 
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. 
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas 
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt 
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception 
Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds

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Minimum Experience: 0 - 2 years Minimum Education: High School Diploma/GED

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Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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