Job Title: Commercial HVAC Service Technician

Job Location: Charleston, WV

FLSA Status: Non-Exempt

This is a FULL-TIME position

Overview:

Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.

Essential Duties and Responsibilities:

Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability
Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support
Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up. Accurately complete service reports, work orders, and related documentation in a timely manner
Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field
Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites
Emergency Response – Participate in the on-call rotation to provide after-hours support for urgent service needs
Other Duties as Assigned – Contribute to the team and company by stepping in where needed

Competencies:

Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks
Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals
Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments
Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade

Experience & Requirements:

3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment
EPA Universal Certification required; OEM-specific training or certifications preferred
Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics
Strong communication and customer service skills with a professional, team-focused mindset
Valid driver’s license with clean driving record; able to pass a background check and drug screening
Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces
Willingness to participate in an on-call rotation for emergency service coverage

Additional Role Highlights:

Competitive pay: $40-$55 an hour or more based on experience, plus, overtime and quarterly bonus opportunities
Company provides a laptop, cellphone, tools, and more!
On-site training facility so you can improve your skillset! We are proud to have our own on-site training facility so you can be ever-expanding your skillset. Plus, you’ll have access to factory and online training courses. We will be dedicated to investing in you and improving your skills
Advancement and pay increases: We are growing and believe in promoting from within. You will have annual reviews where you will have opportunities to advance and increase your pay!
Desirable daytime Monday – Friday schedule with occasional overtime opportunities available on weekends and evenings. You will be on-call once every three months
Work on a wide variety of equipment and never get bored! We are proud to serve a robust clientele, and you will be exposed to many kinds of equipment

Benefits:

We offer a competitive and comprehensive benefits package, including:

Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being
Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage
Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP)
Professional Development – Ongoing training opportunities and support for continuing education

AIR Control Concepts is an Equal Opportunity Employer.

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