We are seeking a dynamic and highly organized HVAC Office Manager to lead our administrative operations and ensure the smooth functioning of our HVAC Customer Service Department and functioning of the office. This vital role combines office management, team supervision, and support our technicians and clients effectively. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional communication skills, and possess a passion for streamlining processes to enhance overall efficiency. Join us and be a key driver in delivering top-tier HVAC services while fostering a positive, organized workplace culture.

Duties

Oversee daily office operations, and manage our dispatch department.
Supervise administrative staff, providing training, development opportunities, and performance feedback to ensure high productivity and morale.
Answer phones and backup the team when needed.
Listen and classify call recordings to ensure accuracy of information provided to customers and maximize booking rates from customer service.
Manage key performance indicators for department to maximize call booking rates and revenue generation.
Create and assign outbound call reports.
Manage re-stocking of office supplies.
Communicate with other departments as needed to ensure maximum productivity.

Qualifications

Minimum 3 years of experience in office management, leadership or administrative roles within an office environment or related field, Required.
Supervising experience with strong leadership skills to motivate and guide team members effectively.
Proficiency in Microsoft Office.
Knowledgeable in Service Titan software, preferred.
Excellent organizational skills with the ability to manage multiple calendars, schedules, and priorities simultaneously.
Strong communication skills with professional phone etiquette and customer service.
Experience in human resources functions such as onboarding, training & development, and employee recordkeeping.
Background in HVAC or related fields is a plus but not required.

Join us as an HVAC Office Manager where your organizational talent will drive operational excellence! We’re committed to creating an engaging workplace that values your expertise while supporting your professional growth.

About Dibiase Heating And Cooling Company

Since 2008, DiBiase Heating and Cooling Company, has strived to create the ultimate customer service experience by providing the fastest HVAC service in the area. By hiring people who share our core company values of integrity, honesty, and quality, we are able to accomplish this goal. Our team is home to some of the most qualified technicians in the industry who provide solutions for homeowners and their families to create a safe and comfortable home while ensuring system durability and maximizing energy savings. In order to hire and retain such quality and skilled employees, we provide top-notch benefits, great pay, and an awesome culture and team to work with!

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

DiBiase Heating and Cooling Company

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HVAC Office Manager