Job Summary

A Residential Market Manager plays an integral role in building, maintaining, and growing customer and vendor relationships, identifying new business opportunities, and providing internal product recommendations. As a Residential Market Manager, you will represent a trusted HVAC and Refrigeration industry wholesaler, providing expertise and sales support to customers, vendors, and CPE staff.

Responsibilities

Vendor Management
- Develop and maintain strong working relationships with vendors, and become the day-to-day contact for vendors such as Bosch, Rectorseal, Aprilaire, Nu-Calgon, Nidec, and other vendors as assigned
- Promote and support selective vendor programs internally and with customers
  - Track programs and promotions for ROI purposes
- Work with vendors and the internal marketing team to develop a strategy on how to spend and maximize the use of vendor advertising and co-op funds within budget.
- Work with the internal accounting team to coordinate and track vendor reimbursement
- Create a plan for products annually, which will include sales goals, budgets, targeted customers, training, and more.
- Help provide product content for CPE online tools
Sales Support
- Develop programs to help the internal sales team grow existing dealers
- Coordinate with the internal sales team to grow product lines and meet their needs
- Analyze market penetration and develop new dealers appropriately
- Assist branches in product knowledge, including add-on/optional products and cross references
- Coordinate with the internal team to plan dealer meetings
- Develop and maintain strong working relationships with dealers and customers
- Develop strategies to assist customers in growing their business
- Ensure dealers are taking full advantage of vendor-designed programs
- Assist customers in capitalizing on vendor co-op funds
Internal Support
- Work closely with the internal purchasing group to make recommendations for stocking and pricing products
- Assist the Service & Support Group to identify and coordinate internal and external training needs
- Assist Territory Managers with sales support to key dealers and customers
- Assist with the planning, execution, and attendance of customer appreciation days
Other tasks as assigned

Qualifications

Experience & Qualifications

3+ years of experience in sales and market management
Ability to conduct both in-person and virtual meetings/trainings
Basic computer skills (Outlook, MS Teams, Word, Excel, etc.)
HVACR, or other relevant professional/technical experience preferred
Ability to work with customers, vendors, and other employees in a courteous, professional manner
Ambitious, self-directing, and proactive
Ability to work on your own or as a team, and lead when necessary
Comfortable speaking in front of all sizes of groups of people
Ability to listen and communicate by phone, writing, and in-person in a professional and prompt manner
Ability to successfully prioritize and conduct the various tasks daily
Desire to work in a dynamic, fast-paced workplace
Desire to work in a positive, courteous, professional, and teamwork-oriented environment

Education

High school diploma or GED required, additional certification or coursework from a college or technical school desirable

Physical Demands

Office work environment.

We also offer an exceptional benefits package to our people, including:

Rich and affordable medical and dental plans
HSA plan with employer contribution
Free coverage for Vision Insurance
Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
401(k) with company match and profit sharing
Tuition reimbursement
PTO
Paid Holidays
Quarterly bonus for all employees based on company performance
Wellness program
And more!

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