Position Summary

The Vice President of Operations is accountable for the design, execution, and ongoing effectiveness of the company’s operational system, including construction, service, and project management functions

.This role ensures that work is planned, executed, and completed profitably, predictably, and to standard, replacing informal coordination and personality-driven decision-making with clear accountability, documented processes, and measurable performance

.
Key Responsibiliti

es
1. Operational Performance & Margin Accountabil

ityThe Vice President of Operations is accountable for overall operational performance across construction, service, and project manageme

nt.This includes accountability f

or:Enforcing standardized execution practices across all operational functi
onsPreventing margin erosion from labor overruns, rework, and missed change ord
ersEnsuring disciplined job and project kickoff, execution, and close
outAligning operational capacity with committed workl

oad2. Leadership of Operations Management T

eamThe Vice President of Operations is accountable for the effectiveness and accountability of the Construction Director, Service Director, and Project Manag

er.This includes accountability f

or:Clear role definition and performance expectations for each direct rep
ortCoaching leaders to manage through systems, KPIs, and cade
nceEnforcing accountability without bypassing the chain of comm
andDeveloping leadership depth and succession readin

ess3. Project Management Cont

rolThe Vice President of Operations is accountable for disciplined project execution across applicable wo

rk.This includes accountability f

or:Clear project ownership and author
ityStandardized project lifecycle control (authorization → plan → execute → clo
se)Schedule integrity and scope cont
rolPrevention of undocumented or unpaid w

ork4. Operational Planning & Coordinat

ionThe Vice President of Operations is accountable for ensuring work is planned realistically and executed reliab

ly.This includes accountability f

or:Capacity planning across construction and service operati
onsCoordination between project management and field execut
ionPrevention of overcommitment and reactive reschedul
ingMaintaining a consistent operational cade

nce5. Process Ownership & Standardizat

ionThe Vice President of Operations is accountable for defining and enforcing the company’s operational standard wo

rk.This includes accountability f

or:Defining SOPs for critical operational functi
onsEnsuring SOPs are trained, used, and enfor
cedEliminating variation that creates inefficiency or r
iskSupporting continuous improvement without disrupting execut

ion6. Operational Reporting & Leadership Visibil

ityThe Vice President of Operations is accountable for providing leadership with accurate, timely, and actionable operational informati

on.This includes accountability f

or:Defining operational KPIs across construction, service, and project managem
entConducting weekly operational reviews with direct repo
rtsManaging by exception when results are out of ra
ngeProviding transparent upward reporting to executive leaders

hip
Qualificat

ions
Exper

ienceMinimum 10 years of operations leadership exper
ienceHVAC, plumbing, or construction industry experience strongly pref
erredDemonstrated success managing operations through metrics and sy

stemsKnowledge & S

killsBachelor’s degree in business, Construction Management, Engineering, or related
field(or equivalent experi
ence)Strong operational jud
gmentAbility to enforce standards consist
entlyClear written and verbal communic
ationIndependent decision-making with appropriate escal

ation

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