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Job Description

What you will do:

This position is fully responsible for the organization and operation of the Technical Support Services function for the branch. A company vehicle will be provided for the travel portion of this position. This is a remote role, but this person must reside between Fort Pierce and Miami-Dade to be considered for the role.

How you will do it:

Provide technical support of York product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site.
Support branch personnel in application and technical information of previous, current, and new products.
Comfortable facilitating training for HVAC contractors
Supervise, monitor, and fulfill warranty obligations on the UPG product line.
Develops, assembles and/or facilitates technical, service and/or products training for Contractors.
Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters.
Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties.
Advise and distribute as necessary Service and Service-Tips letters.

Qualifications

What We Look For

Bachelor’s Degree in a related field or equivalent combined education and experience.
Must be bilingual (English and Spanish)
A minimum of 10 years HVAC (residential & commercial) field experience as a successful service manager or with a Distributor/OEM
Proficiency in a Windows operating environment, including email and Microsoft Office software.
Effective and professional customer communication, organization skills and time management.
Strong leadership skills and professional creativity.
Effective teaching abilities; ability to conduct classroom HVAC trainings with contractors
Ability to travel up to 40% (This territory will cover Fort Pierce to the Miami Dade area)

Bosch

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