Job Category: Full Time – Direct Hire Opportunity

Location: West Sacramento, CA

Pay Range: $130,000 - $170,000/year + Full Benefits

Industry: Commercial Service, Mechanical – HVAC & Construction

BBSI is partnering with a growing, well-established service organization to hire a Service Operations Manager who will bring structure, visibility, and accountability to a fast-paced service department.

This is a high-impact leadership role focused on improving how service work flows from intake to execution, billing, and closeout. You won’t just manage operations, you’ll build scalable processes, strengthen WIP discipline, and drive financial performance across the department. If you thrive in environments where you can create order, improve systems, and influence results across teams, this is an opportunity to make a measurable impact.

Position Overview:

The Service Operations Manager leads the operational infrastructure of the Service Department, with a strong focus on workflow optimization, WIP management, billing accuracy, and team performance.

Key Responsibilities:

Operational Leadership & Process Improvement

Lead and improve day-to-day service department operations and workflows
Identify inefficiencies, bottlenecks, and communication gaps
Develop and implement processes that improve execution, accountability, and visibility
Drive consistency from work order creation through scheduling, execution, and closeout
Train teams on workflows, tools, and operational expectations

WIP & Billing Oversight

Oversee Work in Progress (WIP) to ensure jobs are progressing, documented, and billed accurately
Monitor aging work orders, billing delays, and closeout issues
Partner with operations, field teams, and accounting to improve billing timelines and cash flow
Establish accountability for documentation, labor capture, and job costing

Team Leadership

Provide leadership to the Service Coordinator function through its supervisor
Optimize team structure, workload distribution, and performance
Support hiring, training, development, and performance management
Mentor team members to build consistency and accountability

Financial Reporting & Systems

Partner with Finance to develop and maintain service-related reporting and performance metrics
Use data to identify trends, improve forecasting, and drive decision-making
Improve system accuracy and reporting reliability across service platforms and ERP systems
Collaborate with internal teams and vendors to optimize system functionality

Qualifications:

5+ years of operations leadership experience in service, construction, HVAC, plumbing, or similar environment
Strong understanding of workflow management, process improvement, and WIP discipline
Experience with financial reporting, billing processes, and performance metrics
BuildOps or similar platform experience is desired
Bachelor’s degree in Business, Finance, Operations, or related field preferred
Strong systems aptitude (ERP, service platforms, reporting tools)
Proven ability to lead change, improve structure, and drive results across teams
Excellent communication and cross-functional collaboration skills

Benefits & Perks

Medical, Dental, and Vision Insurance
Disability Insurance and HSA
Company-Paid Life Insurance
Premium health coverage options
Competitive compensation with commission structure
Team-building events
Ongoing learning & professional development
Award-winning company culture

BBSI

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