Lead the heartbeat of home comfort

Sun up to sign-off, you orchestrate a service operation that keeps customers cool in summer, warm in winter, and impressed year-round. You’ll guide a skilled team of residential HVAC technicians and dispatchers, balance the schedule, clear roadblocks, and turn data into decisions that lift both customer satisfaction and departmental profitability.

Day in the life

Morning begins with a quick huddle: you align techs and dispatch on the day’s priorities, safety reminders, and KPIs. As calls roll in, you refine routes and schedules to maximize efficiency. Midday, you’re coaching a technician through a tricky diagnostic, approving an estimate, and checking parts levels to ensure no job stalls. When a customer concern escalates, you step in—listening, resolving, and turning a tough moment into loyalty. You close the day reviewing performance dashboards, collaborating with sales and install teams on upcoming work, and documenting process tweaks that make tomorrow better than today.

What you will lead

Full oversight of daily operations for the residential HVAC service department
Hands-on supervision, coaching, and support for technicians and dispatch personnel
Optimization of scheduling and coordination of service calls for speed and satisfaction
Performance management: monitor productivity, quality, and follow-through
Enforcement of safety practices, company procedures, and local code compliance
Ownership of escalated customer issues and timely, professional resolutions
Review and approval of service estimates, invoices, and warranty documentation
Tracking and acting on KPIs including revenue, margins, and call completion rates
Inventory stewardship and oversight of parts ordering and availability
Recruitment, hiring, and training of new service team members
Cross-functional alignment with sales and installation to ensure seamless delivery
Continuous improvement initiatives to drive efficiency and profitability

What you bring

5+ years of residential HVAC experience focused on service and troubleshooting
Strong, practical experience with Service Titan (ServiceTitan) software
2+ years of supervisory or management experience preferred
In-depth knowledge of HVAC systems, diagnostics, and repair practices
EPA Certification required; NATE certification is a plus
Proven ability to lead teams, mentor talent, and hold standards
Excellent communication skills and a customer-first mindset
Exceptional organization and problem-solving capabilities
Proficiency with service management platforms and dispatching tools
Valid driver’s license with a clean driving record

Alliance All Trades, Inc.

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