The Role:

This is a leadership position for someone who understands that details drive excellence. From the quality of an installation to the thorough and accurate diagnosis of an HVAC issue, the small things are what earn customer trust and protect long-term performance.

As our HVAC Service & Install Manager, you'll set the standard for that attention to detail and help your team develop the same mindset. Your role combines daily coaching with active oversight of service technicians and install crews. That means reviewing work for accuracy and craftsmanship, mentoring apprentices as they grow, and ensuring every job meets Action's expectations for professionalism and customer care.

Just as important, you'll help HVAC technicians strengthen their communication with homeowners. That includes teaching them how to explain recommendations clearly, present options with confidence, and ensure customers feel fully informed before making decisions. By coaching both technical skill and communication, you'll equip your team to deliver not only great work, but also a great experience.

This position offers competitive base pay, plus bonuses based on your team's performance. A relocation package is also available for the right candidate.

What You'll Do:

Quality & Detail Oversight
- Review job photos, estimates, and completed work for accuracy, thoroughness, and craftsmanship.
- Inspect installs to ensure HVAC systems are installed the Action way: on-time, code-compliant, and with the highest level of customer services
- Conduct truck and equipment inspections to ensure readiness and professionalism.
- Verify that all materials are staged and crews are prepared for upcoming installs.
Customer Experience
- Handle escalated customer concerns with professionalism and empathy.
- Conduct quality walk-throughs on select jobs to confirm customer satisfaction.
- Coach HVAC technicians on clear communication and presenting solutions in a way that builds trust.
Team Growth & Recruitment
- Participate in interviewing, hiring, and onboarding new HVAC service technicians and installers.
- Lead orientation for new hires, modeling the Action way of professionalism, customer service, and attention to detail.
- Build and maintain a culture where learning, accountability, and customer care are top priorities.

What We're Looking For:

Experienced HVAC technician with strong background in residential service and/or installations
Proven leadership experience in managing an HVAC service or install team
A team-first leader who believes in bringing out the best in others
Organized, proactive, and comfortable with using technology in the field
Able to hold high standards while supporting your team with patience and clarity
Someone who believes that details matter and customer experience is everything

What We Offer:

Perks That Make Your Work Life Easier

Take-home company vehicle
Company-provided uniforms
Field laptop and mobile tools
Paid technical training and mentorship opportunities

Benefits That Take Care of You

Competitive base pay + team performance bonuses
Health insurance stipend
Paid professional development
Four (4) weeks PTO and paid holidays
Monday-Friday schedule with no 24/7 emergency service

About Action

Since 1985, Action Air Plumbing & Septic has been a trusted name in West Texas. Today, we're in the middle of an exciting new chapter. In just the past two years, we've tripled in size, and we're building something unique in this market - a service company where the experience is unmatched for both customers and employees.

Our success comes from holding high standards, living out our values, and working as a team that takes pride in doing things the right way:

Take Care of People - putting customers and teammates first
Details Make the Difference - in every interaction, from the first knock on the door to the final cleanup
Knowledge is Power - staying curious, sharing what we know, and always improving

Joining us now means stepping into a company on the rise. You'll have the opportunity to contribute ideas, help shape our growth, and be part of building the future of home services in West Texas.

Offer of employment is contingent on a criminal background check and drug screen.

Action Air Plumbing & Septic

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