Job Description

HVAC Service Manager Job Description

Lead. Grow. Make an Impact.

We’re looking for a dynamic leader to take the reins of our HVAC service department — someone who embodies Respect, Integrity, and Responsiveness, and thrives on developing teams, driving performance, and delivering a five-star customer experience.

As our HVAC Service Manager, you’ll lead a team of skilled technicians, oversee daily operations, and play a pivotal role in coaching and training — especially in technician-driven sales performance. We’re a fast-paced, forward-thinking company that uses ServiceTitan, and we’re looking for someone who can hit the ground running, build trust, and elevate our service team to the next level.

What You’ll Do

Lead, coach, and develop residential and light commercial HVAC technicians
Drive technician performance through ride-alongs, KPI tracking, and sales training
Oversee scheduling and dispatch coordination to optimize team productivity
Recruit, hire, onboard, and mentor new technicians
Conduct regular one-on-ones and team meetings to reinforce training, safety, and company values
Manage daily job flow, ensuring quality workmanship and excellent customer service
Resolve customer escalations professionally, upholding our values at all times
Coordinate with install, and dispatch departments to align operations
Oversee truck stock to ensure technicians are set up for success
Review job performance reports, invoices, and billing to maintain healthy cash flow
Set departmental goals and ensure technician buy-in through effective communication and leadership
Use Service Titan to manage workflows, analyze trends, and improve operational efficiency
Promote and develop maintenance agreements, and assist with estimating/bidding when needed

What You Bring To The Table

5+ years of HVAC service experience, including at least 2 years in a leadership role
In-depth technical knowledge of HVAC systems (troubleshooting, repair, and installation)
Experience using Service Titan or similar CRM/field service platforms (preferred)
Strong sales acumen and ability to train technicians in ethical, performance-based selling
A passion for mentoring and developing people — you believe your success is tied to your team’s
Ability to hold others accountable with professionalism and empathy
Excellent communication, organization, and problem-solving skills
Bonus: Training from CertainPath, Nexstar, EGIA, or similar programs

Why You’ll Love Working Here

We don’t just offer a job — we offer a leadership opportunity inside a company that’s committed to growth, excellence, and doing right by our team and customers. We’re built on Respect, Integrity, and Responsiveness, and we walk the talk.

Competitive salary + performance bonuses
401(k) with 6% match
Company truck + fuel card
Health, dental, vision, and life insurance
Paid time off + holidays
Professional development and industry training
Supportive leadership and a strong operational team

Schedule

Full-time | Monday–Friday | 8-hour shifts

Occasional after-hours/on-call support as needed (leadership presence only)

Ready to Lead?

If you’re an HVAC professional with a passion for leading people, driving results, and building a high-performing team — this is your shot. Let’s build something great together.

Apply now and take the next step in your HVAC leadership journey.

Company Description

We specialize in providing high-quality services in plumbing, HVAC and electrical services. Our commitment to honesty and excellence drives us to deliver the best equipment and service to our valued clients. Astar’s mission is to always provide HONESTY in every solution, while delivering the highest QUALITY in service and installations.

We specialize in providing high-quality services in plumbing, HVAC and electrical services. Our commitment to honesty and excellence drives us to deliver the best equipment and service to our valued clients. Astar’s mission is to always provide HONESTY in every solution, while delivering the highest QUALITY in service and installations.

A-Star Air Conditioning, Plumbing & Electric

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