Company Description
The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.
GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world’s largest corporations in various industries including:
Electric
Gas
Telephone Utilities
Manufacturing
Defense
Banking/Financial,
Information Technology
Healthcare/Pharmaceutical
Job Description
•Will support my 2 existing Montreal Field Service Supervisors with administrative and technical support.
•May be required to go on customer sites and interact with customers.
•All the client metrics will be taken care of by this person, along with contract financial health investigation, scheduling work in our SMS system, Work Order management to determine if chargeable or not, basically support field operations.
Main Responsibilities:
• Collect performance data and produce reports.
• Develop the entire team and its members.
• Identify opportunities for process improvement.
• Allocate and supervise work within projects.
• Travel required approximately 25% of the time within the Greater Montreal area.
• Achieve optimal customer satisfaction by completing work according to client requirements, within deadlines and budgets.
• Meet financial and operational performance objectives by aiming to renew all contracts without cancellations, achieve high margins, and grow the customer base.
• Use service management tools and processes to ensure resources are effectively managed in terms of forecasting, planning, control, and work evaluation.
Qualifications
MANDATORY REQUIREMENTS
• Postsecondary education in home automation, HVAC, security, and fire protection.
• 3+ years of experience in home automation, HVAC, security, and fire protection.
• Candidate must be bilingual (French and English), both written and spoken.
• Valid driver’s license.
VALUED ASSETS
• Bachelor's degree in Engineering (Building, Electrical, Mechanical, Industrial, etc.) preferred.
• Experience in building mechanics, particularly HVAC, including air conditioning, heating (combustion), and mechanical and pneumatic controllers.
• Knowledge of building operating systems is also an asset, including direct digital control, access control, video and camera systems, fire detection, centralization/integration, and related IT and networking.
• Proven ability to effectively lead a team.
• Excellent communication skills.
• Ability to influence at various levels of the organization.
• Demonstrated ability to work independently and as part of a team.
• Ability to apply established standards based on experience.
• Previous customer service experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.