Position Summary
The Vice President of Operations is accountable for the design, execution, and ongoing effectiveness of the company’s operational system, including construction, service, and project management functions
.This role ensures that work is planned, executed, and completed profitably, predictably, and to standard, replacing informal coordination and personality-driven decision-making with clear accountability, documented processes, and measurable performance
.
Key Responsibiliti
es
1. Operational Performance & Margin Accountabil
ityThe Vice President of Operations is accountable for overall operational performance across construction, service, and project manageme
nt.This includes accountability f
- or:Enforcing standardized execution practices across all operational functi
- onsPreventing margin erosion from labor overruns, rework, and missed change ord
- ersEnsuring disciplined job and project kickoff, execution, and close
- outAligning operational capacity with committed workl
oad2. Leadership of Operations Management T
eamThe Vice President of Operations is accountable for the effectiveness and accountability of the Construction Director, Service Director, and Project Manag
er.This includes accountability f
- or:Clear role definition and performance expectations for each direct rep
- ortCoaching leaders to manage through systems, KPIs, and cade
- nceEnforcing accountability without bypassing the chain of comm
- andDeveloping leadership depth and succession readin
ess3. Project Management Cont
rolThe Vice President of Operations is accountable for disciplined project execution across applicable wo
rk.This includes accountability f
- or:Clear project ownership and author
- ityStandardized project lifecycle control (authorization → plan → execute → clo
- se)Schedule integrity and scope cont
- rolPrevention of undocumented or unpaid w
ork4. Operational Planning & Coordinat
ionThe Vice President of Operations is accountable for ensuring work is planned realistically and executed reliab
ly.This includes accountability f
- or:Capacity planning across construction and service operati
- onsCoordination between project management and field execut
- ionPrevention of overcommitment and reactive reschedul
- ingMaintaining a consistent operational cade
nce5. Process Ownership & Standardizat
ionThe Vice President of Operations is accountable for defining and enforcing the company’s operational standard wo
rk.This includes accountability f
- or:Defining SOPs for critical operational functi
- onsEnsuring SOPs are trained, used, and enfor
- cedEliminating variation that creates inefficiency or r
- iskSupporting continuous improvement without disrupting execut
ion6. Operational Reporting & Leadership Visibil
ityThe Vice President of Operations is accountable for providing leadership with accurate, timely, and actionable operational informati
on.This includes accountability f
- or:Defining operational KPIs across construction, service, and project managem
- entConducting weekly operational reviews with direct repo
- rtsManaging by exception when results are out of ra
- ngeProviding transparent upward reporting to executive leaders
hip
Qualificat
ions
Exper
- ienceMinimum 10 years of operations leadership exper
- ienceHVAC, plumbing, or construction industry experience strongly pref
- erredDemonstrated success managing operations through metrics and sy
stemsKnowledge & S
- killsBachelor’s degree in business, Construction Management, Engineering, or related
- field(or equivalent experi
- ence)Strong operational jud
- gmentAbility to enforce standards consist
- entlyClear written and verbal communic
- ationIndependent decision-making with appropriate escal
ation