Service Manager – Commercial HVAC (East Phoenix, AZ)
Role Overview
The Service Manager oversees all East Valley service operations, leading a team of 12–14 technicians who support commercial clients across the East Side of Phoenix. This role blends field expertise with leadership excellence — ensuring projects and service agreements are executed safely, profitably, and with superior customer satisfaction.
Key Responsibilities
- Oversee all East Valley service operations, including service agreements, T&M work, and facility service projects.
- Achieve planned gross profit and man-hour redemption goals while maintaining high customer satisfaction.
- Lead, train, and motivate technicians — fostering teamwork, accountability, and continuous skill development.
- Manage scheduling, workforce utilization, and project timelines for efficient service delivery.
- Support troubleshooting and repair of complex HVACR systems (chillers, boilers, pumps, controls).
- Oversee installation and commissioning of commercial systems (zoning, VRF, ductless, hydronic, steam).
- Ensure compliance with codes, safety standards, and refrigerant handling regulations.
- Collaborate with sales and leadership to identify new opportunities and customer upgrades.
- Monitor purchasing, material control, and documentation for accuracy and efficiency.
- Respond to customer issues promptly, maintaining long-term relationships and trust.
Qualifications & Experience
- 8–15 years of progressive HVACR trade experience, including supervisory or management roles.
- Expertise in commercial mechanical systems — hydronic, steam, refrigeration, VRF, and ductless.
- Proven proficiency in DDC, pneumatic, and electrical controls.
- Ability to interpret blueprints, specifications, and wiring diagrams.
- Strong communication, problem-solving, and leadership skills.
- EPA Certification and OSHA training preferred.
- Must be available to oversee East Valley technicians and operations.
Success Metrics
- Meets or exceeds gross profit and labor utilization goals.
- Maintains customer satisfaction and retention at industry-leading levels.
- Completes projects and service work within scope and budget.
- Demonstrates effective workforce productivity and morale.
- Contributes to CARE program outcomes and service excellence initiatives.
Compensation & Benefits
- Annual Base Salary: $100,000 – $110,000 (DOE)
- Quarterly Bonus
- Company Vehicle & Gas Card Provided
- Paid Time Off: 15 vacation days, 5 sick days, and 6 paid holidays
- Health & Welfare Benefits: Medical, Dental, Vision, and 401(k) with company match
- Ongoing training and leadership development opportunities
Employer Branding & DEI
Our client champions inclusion, teamwork, and mutual respect. Every employee’s technical skill and contribution are valued, supported, and celebrated in an environment built for long-term success.
Apply Now
If you’re an HVAC leader ready to guide a skilled East Valley service team, apply today and join a company where performance, innovation, and integrity come together.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
